Retention & CX Lead - Insurance/Fintech, Equity & PTO

A leading property protection firm in San Francisco is seeking a Customer Experience & Retention Lead to enhance customer relationships post-purchase. This role includes managing billing queries, preventing customer churn, and identifying insights for scalability. The ideal candidate will possess over 5 years of experience in customer-facing roles across insurance or fintech, with a proven track record in retention strategies. Comprehensive benefits and competitive salary with equity options are offered. #J-18808-Ljbffr