Inside Sales - Customer Support
Cynet systems Inc, Raleigh, North Carolina, United States, 27601
Job Description
Requirement/Must Have
Bachelor’s degree in Engineering, Business, or related field.
Associate’s degree in Business or related field with 3 years of customer support experience.
Knowledge and experience using CRM systems and web portals.
Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint.
Strong communication and customer service skills.
Ability to manage multiple projects and shifting priorities effectively.
Experience
Experience in business-to-business customer support preferred.
General knowledge of Power Transmission and Distribution products or Power Generation systems preferred.
Experience with SAP and Salesforce preferred.li}
Experience handling order entry, tracking, and customer inquiries.
Experience resolving customer complaints and coordinating investigations.
Responsibilities
Execute daily customer activities including order entry, tracking, and order management.
Coordinate with local business units to ensure timely responses to customer inquiries.
Quantify and resolve customer complaints and requirements with minimal supervision.
Utilize product configuration tools, order entry systems, and business systems.
Monitor order status and communicate on-time delivery to customers.
Coordinate input from product groups to develop bids aligned with customer requirements.
Manage multiple projects and adapt to changing priorities.
Prepare proposal documents and revise contract documents as required.
Compile data related to contract scope, terms, cost, and profitability.
Execute change orders and support collection of overdue invoices.
Skills
Strong customer relationship management skills.
Excellent written and verbal communication abilities.
Analytical and problem-solving skills.
Ability to work independently and collaboratively.
Strong organizational and multitasking abilities.
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Bachelor’s degree in Engineering, Business, or related field.
Associate’s degree in Business or related field with 3 years of customer support experience.
Knowledge and experience using CRM systems and web portals.
Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint.
Strong communication and customer service skills.
Ability to manage multiple projects and shifting priorities effectively.
Experience
Experience in business-to-business customer support preferred.
General knowledge of Power Transmission and Distribution products or Power Generation systems preferred.
Experience with SAP and Salesforce preferred.li}
Experience handling order entry, tracking, and customer inquiries.
Experience resolving customer complaints and coordinating investigations.
Responsibilities
Execute daily customer activities including order entry, tracking, and order management.
Coordinate with local business units to ensure timely responses to customer inquiries.
Quantify and resolve customer complaints and requirements with minimal supervision.
Utilize product configuration tools, order entry systems, and business systems.
Monitor order status and communicate on-time delivery to customers.
Coordinate input from product groups to develop bids aligned with customer requirements.
Manage multiple projects and adapt to changing priorities.
Prepare proposal documents and revise contract documents as required.
Compile data related to contract scope, terms, cost, and profitability.
Execute change orders and support collection of overdue invoices.
Skills
Strong customer relationship management skills.
Excellent written and verbal communication abilities.
Analytical and problem-solving skills.
Ability to work independently and collaboratively.
Strong organizational and multitasking abilities.
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