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Account Associate - State Farm Agent Team Member

State Farm, Northbrook, Illinois, us, 60065

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Benefits

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Wilmette, IL and help customers with their insurance and financial services needs, including:

Auto insurance

Home insurance

Life insurance

Retirement planning

About Our Agency I began my State Farm agency career in June 2002 after graduating college. I had the privilege of working alongside my father, Mike Markman, at his long-established agency in Park Ridge. It was there that I developed a passion for helping people in their moments of need, building trust with clients that continues to drive how I lead my agencies today.

I opened my first office in Wilmette in 2008. Being a New Trier High School graduate and longtime resident of the area made the transition seamless and allowed me to become an active member of the community.

In March 2022, I opened my second location in Northbrook, where my family has lived for over 10 years.

Across my two offices, we have a team of 10, collectively bringing well over 100 years of State Farm experience. Many of my team members have been with me for years, and their loyalty and expertise are the foundation of our success. We handle everything from simple customer needs to complex policy issues with professionalism and care. We make a point to keep our culture strong through team lunches and dinners throughout the year.

I encourage flexibility and support a healthy work-life balance, allowing team members to work from home one or two days a week to stay refreshed and energized.

Giving back to the community is something I value deeply. My family and I volunteer with Feed My Starving Children several times a year, and I’m an active member of both the Wilmette and Northbrook Chambers of Commerce. I also stay involved with Glenbrook North athletics, where my son plays basketball.

Our office culture is built on respect, diversity, and collaboration. Between us, we speak five different languages, which allows us to serve a broad range of clients effectively. We work hard to be there for our customers every day — and we also make time to enjoy each other’s company, celebrate wins, and foster a workplace where people genuinely want to stay and grow.

Role Description As Account Associate - State Farm Agent Team Member for Todd Markman - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

Manage customer accounts and update information in the database.

Assist customers with policy changes and inquiries.

Process insurance claims and follow up with customers on claim status.

Coordinate with underwriters to ensure timely policy issuance.

Qualifications

Strong organizational skills and attention to detail.

Excellent customer service and communication skills.

Previous experience in insurance or a related field preferred.

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