Technical Inside Sales Associate
Fluid Flow Products, Charlotte, North Carolina, United States, 28245
About Us
Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, “Adding Value to Quality Products,” reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry‑leading technical support, service, and solutions. Our industrial process experts are on‑call to answer your questions and provide solutions to your most challenging application needs.
Company Fluid Flow Products – Trusted provider of premium compressed air equipment, on‑site repair and after‑sales support. Website: https://fluidflow.com/
Summary / Objective The Technical Inside Sales Representative will provide exceptional service to clients, recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes.
Essential Functions
Maintain and cultivate positive customer relationships.
Provide price and availability on any standard or specialty items directly to customers.
Develop and recommend value‑added solutions for customer applications.
Take and solicit orders from customers over the phone and via e‑mail.
Process orders via order entry system from stock or source directly from suppliers.
Expedite orders and maintain contact with customers and suppliers.
Follow up on orders to ensure critical deliveries.
Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers.
Handle all inquiries/contacts professionally.
Work in concert with outside sales team; funnel leads/opportunities to them.
Resolve product issues or determine product needs over the phone or via e‑mail.
Competencies
Strong customer‑service focus with a passion to exceed expectations.
Ability to address concerns and communicate clearly and efficiently.
Convey a positive, customer‑friendly disposition.
Handle and resolve challenging problems.
Strong organizational, communication, attention to detail, and time‑management skills.
Establish priorities, work independently, proceed with objectives with minimal supervision.
Strong mechanical aptitude.
High energy, drive, and sense of responsibility.
Preferred Education & Experience
Bachelor’s Degree in Business or Engineering.
Strong mechanical aptitude.
Experience in customer service.
Other Duties This job description is not exhaustive; duties may change at any time with or without notice.
Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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Company Fluid Flow Products – Trusted provider of premium compressed air equipment, on‑site repair and after‑sales support. Website: https://fluidflow.com/
Summary / Objective The Technical Inside Sales Representative will provide exceptional service to clients, recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes.
Essential Functions
Maintain and cultivate positive customer relationships.
Provide price and availability on any standard or specialty items directly to customers.
Develop and recommend value‑added solutions for customer applications.
Take and solicit orders from customers over the phone and via e‑mail.
Process orders via order entry system from stock or source directly from suppliers.
Expedite orders and maintain contact with customers and suppliers.
Follow up on orders to ensure critical deliveries.
Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers.
Handle all inquiries/contacts professionally.
Work in concert with outside sales team; funnel leads/opportunities to them.
Resolve product issues or determine product needs over the phone or via e‑mail.
Competencies
Strong customer‑service focus with a passion to exceed expectations.
Ability to address concerns and communicate clearly and efficiently.
Convey a positive, customer‑friendly disposition.
Handle and resolve challenging problems.
Strong organizational, communication, attention to detail, and time‑management skills.
Establish priorities, work independently, proceed with objectives with minimal supervision.
Strong mechanical aptitude.
High energy, drive, and sense of responsibility.
Preferred Education & Experience
Bachelor’s Degree in Business or Engineering.
Strong mechanical aptitude.
Experience in customer service.
Other Duties This job description is not exhaustive; duties may change at any time with or without notice.
Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
#J-18808-Ljbffr