Director of Operations
Cardiovascular Associates of America, Florida, New York, United States
Position Summary
The Director of Operations provides strategic and operational leadership to support Florida Heart and Vascular’s continued growth and performance. This role directly supervises the Ft. Lauderdale South and West Plantation offices and supervises the Practice Manager for the Ft. Lauderdale North and Margate offices. The Director ensures operational excellence, standardized processes, and alignment with the CEO’s strategic vision.
This leader is accountable for driving efficiency, optimizing revenue, improving patient access, strengthening team performance, and expanding service lines across all locations.
Key Reporting Relationships Reports to: Chief Executive Officer
Direct Reports:
Office teams at Ft. Lauderdale South and West Plantation
Practice Manager (Ft. Lauderdale North and Margate)
Core Responsibilities Operational Leadership
Oversee daily operations to ensure efficient, patient-centered practice performance
Standardize workflows across all locations
Develop, implement, and maintain SOPs, standards, and procedures
Streamline clinical and administrative workflows
Optimize provider schedules and clinic utilization
Coordinate physician call schedules and PTO schedules
Approve staff PTO and manage attendance compliance
Monitor and manage operational expenses
Strategic Growth and Development
Support Florida Heart and Vascular’s growth initiatives
Assist in developing and executing strategies that drive organizational expansion
Identify and design new service line opportunities
Evaluate profitability of current and proposed services
Recruit and train new associates
Expand Transitional Care Management (TCM) visits
Improve utilization of the phone system, including evaluation of AI tools
Promote the practice through marketing initiatives and community outreach
Financial Oversight and Revenue Optimization
Work with leadership to analyze financial performance by location and service line
Work with leadership to maximize practice revenue and partner compensation
Work with leadership to monitor KPIs including clinic utilization, wRVUs, scheduling efficiency, and visit mix
Technology and Systems Optimization
Stay current on AthenaOne updates and functionality
Share time‑saving tips and workflow enhancements with staff
Improve system utilization and template optimization
Ensure appropriate access controls and compliance
Workforce Development and Training
Develop and Implement Training Programs
Create structured new hire training programs
Develop SOPs for PCCs, Surgical Schedulers, and MA/Scribes
Establish competency checklists and shadowing processes
Conduct 1‑week, 30/60/90‑day check‑ins
Goals and Performance Expectations
Maximize clinic utilization at all locations
Optimize scheduling processes
Increase TCM visits
Improve revenue cycle performance
Strengthen billing accuracy
Enhance physician productivity
Recruit and successfully onboard high‑performing staff
Improve team morale and operational culture
Support measurable EBITDA growth
Qualifications
Bachelor’s degree required
5+ years of healthcare practice management or multi‑site operational leadership
Strong financial acumen with experience analyzing service line profitability
Experience with AthenaOne or comparable EHR systems
Proven ability to develop SOPs and scale operations
Strong leadership, communication, and team development skills
Demonstrated ability to drive measurable operational and financial improvements
Core Competencies
Strategic thinking
Financial analysis
Process improvement
Change management
Team leadership and accountability
Patient‑centered operations
Technology optimization
This position requires a hands‑on operational leader who can execute strategy, improve systems, develop talent, and drive sustainable growth across Florida Heart and Vascular.
#J-18808-Ljbffr
This leader is accountable for driving efficiency, optimizing revenue, improving patient access, strengthening team performance, and expanding service lines across all locations.
Key Reporting Relationships Reports to: Chief Executive Officer
Direct Reports:
Office teams at Ft. Lauderdale South and West Plantation
Practice Manager (Ft. Lauderdale North and Margate)
Core Responsibilities Operational Leadership
Oversee daily operations to ensure efficient, patient-centered practice performance
Standardize workflows across all locations
Develop, implement, and maintain SOPs, standards, and procedures
Streamline clinical and administrative workflows
Optimize provider schedules and clinic utilization
Coordinate physician call schedules and PTO schedules
Approve staff PTO and manage attendance compliance
Monitor and manage operational expenses
Strategic Growth and Development
Support Florida Heart and Vascular’s growth initiatives
Assist in developing and executing strategies that drive organizational expansion
Identify and design new service line opportunities
Evaluate profitability of current and proposed services
Recruit and train new associates
Expand Transitional Care Management (TCM) visits
Improve utilization of the phone system, including evaluation of AI tools
Promote the practice through marketing initiatives and community outreach
Financial Oversight and Revenue Optimization
Work with leadership to analyze financial performance by location and service line
Work with leadership to maximize practice revenue and partner compensation
Work with leadership to monitor KPIs including clinic utilization, wRVUs, scheduling efficiency, and visit mix
Technology and Systems Optimization
Stay current on AthenaOne updates and functionality
Share time‑saving tips and workflow enhancements with staff
Improve system utilization and template optimization
Ensure appropriate access controls and compliance
Workforce Development and Training
Develop and Implement Training Programs
Create structured new hire training programs
Develop SOPs for PCCs, Surgical Schedulers, and MA/Scribes
Establish competency checklists and shadowing processes
Conduct 1‑week, 30/60/90‑day check‑ins
Goals and Performance Expectations
Maximize clinic utilization at all locations
Optimize scheduling processes
Increase TCM visits
Improve revenue cycle performance
Strengthen billing accuracy
Enhance physician productivity
Recruit and successfully onboard high‑performing staff
Improve team morale and operational culture
Support measurable EBITDA growth
Qualifications
Bachelor’s degree required
5+ years of healthcare practice management or multi‑site operational leadership
Strong financial acumen with experience analyzing service line profitability
Experience with AthenaOne or comparable EHR systems
Proven ability to develop SOPs and scale operations
Strong leadership, communication, and team development skills
Demonstrated ability to drive measurable operational and financial improvements
Core Competencies
Strategic thinking
Financial analysis
Process improvement
Change management
Team leadership and accountability
Patient‑centered operations
Technology optimization
This position requires a hands‑on operational leader who can execute strategy, improve systems, develop talent, and drive sustainable growth across Florida Heart and Vascular.
#J-18808-Ljbffr