Overview
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Responsibilities
Manage the end-to-end order process for internet
Upsell Internet Packages
Act as liaison between sales team and other internal departments
Monitor orders and the statuses
Escalate calls as needed
Place outbound calls as needed to follow up on customers' concerns or provide additional support
Remain calm and professional when handling escalated situations or upset customers
Build lasting relationships by earning customer trust and delivering consistent, reliable service
Work quickly and accurately in a fast-paced, dynamic environment
Manage multiple tasks and responsibilities with efficiency and focus
Communicate with a smile – your positivity and warmth come through every conversation
Qualifications Must live in the State of Texas
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
Upload speed of 5 Mbps; Download speed of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss and latency under 100 ms.
All hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
Qualfon will provide all of the equipment needed for this position.
Minimum 1 year of customer service experience required.
1 year of call center experience is required.
Prior work‑from‑home experience is required.
Sales experience is preferred.
High School diploma or GED required.
Veterans and their family members are encouraged to apply.
Strong written and verbal communication skills.
Professional, articulate voice and listening skills.
Maintain member privacy.
Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
Computer savvy and ability to resolve minor technical issues with minimal assistance.
Typing 25 words per minute with 90% accuracy.
Ability to critically think through situations and solutions.
Enjoy working in a fast‑paced, and at times, hectic environment while maintaining a professional attitude.
Self‑motivated and able to work independently and adhere to assigned schedule with minimal assistance.
At ease with multi‑tasking in several computer applications at once while holding a conversation with a customer.
If you would like to fill out a Voluntary Self-Identification of Disability Form.
Please visit us at Qualfon.com/join-us
Veterans encouraged to apply
Hiring Immediately for Call Center Positions!
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.
Pay Range USD $14.50 – $14.50 /Hr.
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Our Qualfon Mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Responsibilities
Manage the end-to-end order process for internet
Upsell Internet Packages
Act as liaison between sales team and other internal departments
Monitor orders and the statuses
Escalate calls as needed
Place outbound calls as needed to follow up on customers' concerns or provide additional support
Remain calm and professional when handling escalated situations or upset customers
Build lasting relationships by earning customer trust and delivering consistent, reliable service
Work quickly and accurately in a fast-paced, dynamic environment
Manage multiple tasks and responsibilities with efficiency and focus
Communicate with a smile – your positivity and warmth come through every conversation
Qualifications Must live in the State of Texas
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
Upload speed of 5 Mbps; Download speed of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss and latency under 100 ms.
All hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
Qualfon will provide all of the equipment needed for this position.
Minimum 1 year of customer service experience required.
1 year of call center experience is required.
Prior work‑from‑home experience is required.
Sales experience is preferred.
High School diploma or GED required.
Veterans and their family members are encouraged to apply.
Strong written and verbal communication skills.
Professional, articulate voice and listening skills.
Maintain member privacy.
Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
Computer savvy and ability to resolve minor technical issues with minimal assistance.
Typing 25 words per minute with 90% accuracy.
Ability to critically think through situations and solutions.
Enjoy working in a fast‑paced, and at times, hectic environment while maintaining a professional attitude.
Self‑motivated and able to work independently and adhere to assigned schedule with minimal assistance.
At ease with multi‑tasking in several computer applications at once while holding a conversation with a customer.
If you would like to fill out a Voluntary Self-Identification of Disability Form.
Please visit us at Qualfon.com/join-us
Veterans encouraged to apply
Hiring Immediately for Call Center Positions!
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.
Pay Range USD $14.50 – $14.50 /Hr.
#J-18808-Ljbffr