Overview
About The Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Responsibilities
Manage the end-to-end order process for internet
Upsell Internet Packages
Act as liason between sales team and other interal departments
Monitor orders and the statuses
Escalate calls as needed
Place outbound calls as needed to follow up on customers’ concerns or provide additional support
Remain calm and professional when handling escalated situations or upset customers
Build lasting relationships by earning customer trust and delivering consistent, reliable service
Work quickly and accurately in a fast-paced, dynamic environment
Manage multiple tasks and responsibilities with efficiency and focus
Communicate with a smile - your positivity and warmth come through every conversation
Must live in the State of Tennessee
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
Upload speed of 5 Mbps; Download speed of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms
All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
Qualfon will provide all of the equipment needed for this position
Qualifications
Minimum 1 year of customer service experience required
1 year of call center experience is required
Prior Work from Home Experience is required
Sales experience is preferred
High School diploma or GED required
Veterans and their family members are encouraged to apply
Strong written and verbal communication skills
Professional, articulate voice and listening skills
Maintain member privacy
Internet & research skills ability to research and quickly become an expert in a variety of subjects
Computer savvy and can resolve minor technical issues with minimal assistance
Typing 25 words per minute with 90% accuracy
Ability to critically think through situations and solutions
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Benefits and Other
If you would like to fill out a Voluntary Self-Identification of Disability Form
Please visit us at Qualfon.com/join-us
Veterans encouraged to apply
Hiring Immediately for Call Center Positions
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability
Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations
USD $14.50 - USD $14.50 /Hr
#J-18808-Ljbffr
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Responsibilities
Manage the end-to-end order process for internet
Upsell Internet Packages
Act as liason between sales team and other interal departments
Monitor orders and the statuses
Escalate calls as needed
Place outbound calls as needed to follow up on customers’ concerns or provide additional support
Remain calm and professional when handling escalated situations or upset customers
Build lasting relationships by earning customer trust and delivering consistent, reliable service
Work quickly and accurately in a fast-paced, dynamic environment
Manage multiple tasks and responsibilities with efficiency and focus
Communicate with a smile - your positivity and warmth come through every conversation
Must live in the State of Tennessee
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
Upload speed of 5 Mbps; Download speed of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms
All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
Qualfon will provide all of the equipment needed for this position
Qualifications
Minimum 1 year of customer service experience required
1 year of call center experience is required
Prior Work from Home Experience is required
Sales experience is preferred
High School diploma or GED required
Veterans and their family members are encouraged to apply
Strong written and verbal communication skills
Professional, articulate voice and listening skills
Maintain member privacy
Internet & research skills ability to research and quickly become an expert in a variety of subjects
Computer savvy and can resolve minor technical issues with minimal assistance
Typing 25 words per minute with 90% accuracy
Ability to critically think through situations and solutions
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Benefits and Other
If you would like to fill out a Voluntary Self-Identification of Disability Form
Please visit us at Qualfon.com/join-us
Veterans encouraged to apply
Hiring Immediately for Call Center Positions
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability
Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations
USD $14.50 - USD $14.50 /Hr
#J-18808-Ljbffr