Graduate Slate (CRM) Manager
Georgia College & State University, Milledgeville, Georgia, us, 31059
Overview
Graduate Slate (CRM) Manager Job ID:
294601 Location:
Georgia College & State Univ Full/Part Time:
Full Time Regular/Temporary:
Regular Job Summary
The Graduate Slate (CRM) Manager is responsible for overseeing and managing all aspects of the Graduate Admissions CRM, including Slate, and enrollment marketing and communications. This position serves as The Graduate School Slate administrator. The Graduate Slate Manager supports, monitors, and maintains data and functionality of Slate and The Graduate School recruitment and graduate enrollment goals. The Graduate Slate Manager is responsible for implementing enrollment marketing efforts to attract prospective graduate students, including managing communication flows, marketing campaigns, supporting the four colleges\' graduate programs marketing projects, creating content for use across print, email, digital ads, and social media, reporting, and application processing. Responsibilities
Management - 50%
— Responsible for the overall management of the Graduate Admissions CRM functionality to include applications, document management, inquiry and prospect data, communication support, event management, and system integrations. Configures and customizes the CRM platform to meet the specific needs and workflows of different graduate programs and users to include communications, forms, queries, reports, and workflows. Ensure that graduate student records are accurate and correct. Ensure data integrity and operational efficiencies through rules, automation, and auditing; maximize efficiency and accuracy of the CRM\'s capabilities. Test, troubleshoot, deploy and validate regular updates, and/or new functionality delivered by the CRM vendor. Develop and maintain data integration between the CRM platform and the student information system, as well as other institutional data integration platforms. Manage user access, roles, and permissions. Provide user support and facilitate training with staff and faculty across the graduate programs. Maintain documentation, including procedures, configuration, and architecture. Oversees the efficiency and effective processing of graduate admissions applications Marketing - 30%
— Advance the Graduate School strategic plan to increase graduate enrollment. Collaborate with stakeholders to gather information and insight for the development and implementation of communication plans that align with brand messaging and objectives. Develop emails, text messaging, digital ads, and print materials that support the recruitment of graduate students. Contribute to the development and implementation of digital marketing campaigns and website optimization to strengthen GCSU identity and visibility. Customer Service - 15%
— Provides customer service to administrators, staff, and faculty. Manages confidential communications and records in accordance with federal, state, and University policies. Supports the University mission and the department goals. Promotes effective communication and positive relationships with all members of the University community. Other - 5%
— Assist the Graduate Admissions office in application processing. Represent the department at various meetings. Other duties as assigned. Required Qualifications
Educational Requirements
— Bachelor\'s Degree Required Experience
— 2 years related experience Preferred Qualifications
Preferred Educational Qualifications
— Masters degree or equivalent years of experience. Preferred Experience
— Demonstrated evidence of work experience in a college admissions/enrollment office. Demonstrated experience managing CRM (Customer Relationship Management) system. Salary
Proposed Salary $57,000. Required Documents to Attach
List of References Knowledge, Skills, & Abilities
ABILITIES
— Technical and interpersonal abilities, Proficiency in data analysis, Expertise in customer relations management systems, particularly Slate and Banner, Marketing and Creative writing skills, content creation Equal Employment Opportunity
Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU. Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging. Other Information
This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time This position does not require security clearance. Background Check
Criminal Background Check MVR Check Education Verification To apply
To apply, visit the career page (remove hyperlinks as needed for formatting): This description does not include the actual URL.
#J-18808-Ljbffr
Graduate Slate (CRM) Manager Job ID:
294601 Location:
Georgia College & State Univ Full/Part Time:
Full Time Regular/Temporary:
Regular Job Summary
The Graduate Slate (CRM) Manager is responsible for overseeing and managing all aspects of the Graduate Admissions CRM, including Slate, and enrollment marketing and communications. This position serves as The Graduate School Slate administrator. The Graduate Slate Manager supports, monitors, and maintains data and functionality of Slate and The Graduate School recruitment and graduate enrollment goals. The Graduate Slate Manager is responsible for implementing enrollment marketing efforts to attract prospective graduate students, including managing communication flows, marketing campaigns, supporting the four colleges\' graduate programs marketing projects, creating content for use across print, email, digital ads, and social media, reporting, and application processing. Responsibilities
Management - 50%
— Responsible for the overall management of the Graduate Admissions CRM functionality to include applications, document management, inquiry and prospect data, communication support, event management, and system integrations. Configures and customizes the CRM platform to meet the specific needs and workflows of different graduate programs and users to include communications, forms, queries, reports, and workflows. Ensure that graduate student records are accurate and correct. Ensure data integrity and operational efficiencies through rules, automation, and auditing; maximize efficiency and accuracy of the CRM\'s capabilities. Test, troubleshoot, deploy and validate regular updates, and/or new functionality delivered by the CRM vendor. Develop and maintain data integration between the CRM platform and the student information system, as well as other institutional data integration platforms. Manage user access, roles, and permissions. Provide user support and facilitate training with staff and faculty across the graduate programs. Maintain documentation, including procedures, configuration, and architecture. Oversees the efficiency and effective processing of graduate admissions applications Marketing - 30%
— Advance the Graduate School strategic plan to increase graduate enrollment. Collaborate with stakeholders to gather information and insight for the development and implementation of communication plans that align with brand messaging and objectives. Develop emails, text messaging, digital ads, and print materials that support the recruitment of graduate students. Contribute to the development and implementation of digital marketing campaigns and website optimization to strengthen GCSU identity and visibility. Customer Service - 15%
— Provides customer service to administrators, staff, and faculty. Manages confidential communications and records in accordance with federal, state, and University policies. Supports the University mission and the department goals. Promotes effective communication and positive relationships with all members of the University community. Other - 5%
— Assist the Graduate Admissions office in application processing. Represent the department at various meetings. Other duties as assigned. Required Qualifications
Educational Requirements
— Bachelor\'s Degree Required Experience
— 2 years related experience Preferred Qualifications
Preferred Educational Qualifications
— Masters degree or equivalent years of experience. Preferred Experience
— Demonstrated evidence of work experience in a college admissions/enrollment office. Demonstrated experience managing CRM (Customer Relationship Management) system. Salary
Proposed Salary $57,000. Required Documents to Attach
List of References Knowledge, Skills, & Abilities
ABILITIES
— Technical and interpersonal abilities, Proficiency in data analysis, Expertise in customer relations management systems, particularly Slate and Banner, Marketing and Creative writing skills, content creation Equal Employment Opportunity
Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU. Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging. Other Information
This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time This position does not require security clearance. Background Check
Criminal Background Check MVR Check Education Verification To apply
To apply, visit the career page (remove hyperlinks as needed for formatting): This description does not include the actual URL.
#J-18808-Ljbffr