CORP H&W/QUALITY IMPROVEMENT SPECIALIST

Responsible for enhancing the quality of care provided to our patients. Lead and facilitate quality improvement initiatives, utilizing data-driven approaches to identify quality improvement (QI). Collaborate with internal and external partners on recommendations to quality performance. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

Lead the development/implementation & evaluation of QI projects/programs aimed at enhancing patient outcomes/safety & satisfaction

Work with interdisciplinary teams to streamline workflows, eliminate inefficiencies, & standardize best practices to ensure quality of care

Align improvement projects to organizational mission, vision, values, goals, & objectives

Utilize statistical methods and data analytics to identify trends/patterns & areas for improvement in clinical/operational processes

Implement metrics, dashboards, and KPIs to monitor progress, track outcomes, and drive improvements

Prepare comprehensive reports, presentations & recommendations to leadership/stakeholders, communicate progress, outcomes & opportunities for improvement

Monitor process improvement activities to control results

Evaluate projects and performance toward desired goals

Identify/implement and monitor corrective/preventive actions via Nonconformance Management Program

Monitor/close pending Nonconformance Management Reports, analyze and resolve process problems

Ensure execution of Kroger Health Quality Management Program activities

Assist with accreditation quality measures, preparing the organization for accreditation/client surveys/audits

Assist with special projects at the discretion of manager or leadership

Participate in meetings to integrate activities, communicate issues, obtain approvals, resolve problems; maintain knowledge pertaining to new developments

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Bachelors Degree business or healthcare management, or a quality or science related field

5+ years of experience in pharmacy and/or healthcare

5+ years of experience in quality related role

Excellent oral/written communication skills

Ability to successfully identify, adopt, and lead change initiatives

Project management experience with the ability to effectively meet deadlines

Strong analytical skills with proficiency in data analysis tools and methodologies

Demonstrated ability to coach and train

Ability to quickly grasp complex issues and develop viable solutions

Ability to work both independently and as part of a team

Excellent administrative, communication, and organizational skill with high attention to detail

Demonstrated ability to maintain confidentiality and protect sensitive information

Excellent project management skills with the ability to effectively meet deadlines

Proficient in Microsoft Office

DESIRED

Masters Degree

Any experience in data/statistical analysis

Any experience as a quality analyst, administrator, coordinator, or quality improvement specialist

Any pharmacy technician or other relevant health care experience

Certification of Project Management

Certification in Health Care Compliance or obtain within one year of hire

Pharmacy Senior Technician Certification

Six Sigma Green Belt Certification or equivalent

Demonstrated experience developing primary research methodologies, design, and analysis

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