CORP RET OPS/SR BUSINESS SPECIALIST - ECOMMERCE
Kroger Family of Companies, Cincinnati, Ohio, United States, 45208
Lead a team to identify opportunities, define processes, conduct test & learns, develop communication and training materials and guide company-wide rollout of solutions that would improve the associate, customer & sales experience within eCommerce Operations. Collaborate with Technology, Retails Operations partners & vendors to develop solutions that drive operational efficiencies. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES Utilize knowledge of process improvement tools, to conduct observations, track performance measurements, manage test & learns, facilitate change and summarize results
Evaluate current eCommerce operational best practices and results; identify areas of improvement and develop enterprise-wide solutions
Support store and divisions teams with the execution of new processes and best practices
Identify and develop solutions to improve store processes, the Associate & Customer experience and eCommerce sales
Collaborate with key stakeholders to innovative, develop standard technology solutions to support the eCommerce (Pick-Up & Delivery) experience throughout the enterprise
Assist in the development of written training/communication plans and documentation
Monitor the retail industry for innovative eCommerce solutions and conduct competitor analysis
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Travel up to 50% of time to retail divisions; maintain flexibility to work overnight/weekends to perform in-store tasks
Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum 4+ years of experience within retail / store operations, process improvement, project management, or leadership
Ability to effectively lead / coach associates to achieve personal & company objectives
Ability to work overnight / weekends to perform instore tasks
Advanced proficiency in Microsoft Office and computer skills
Effective written and oral communication skills
Knowledge of general accounting principles
Strong analytical skills
Ability to prioritize tasks, resources, and schedules
Highly organized and proficient at multitasking
Demonstrated initiative and leadership skills
Desired Bachelors Degree relevant field
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RESPONSIBILITIES Utilize knowledge of process improvement tools, to conduct observations, track performance measurements, manage test & learns, facilitate change and summarize results
Evaluate current eCommerce operational best practices and results; identify areas of improvement and develop enterprise-wide solutions
Support store and divisions teams with the execution of new processes and best practices
Identify and develop solutions to improve store processes, the Associate & Customer experience and eCommerce sales
Collaborate with key stakeholders to innovative, develop standard technology solutions to support the eCommerce (Pick-Up & Delivery) experience throughout the enterprise
Assist in the development of written training/communication plans and documentation
Monitor the retail industry for innovative eCommerce solutions and conduct competitor analysis
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Travel up to 50% of time to retail divisions; maintain flexibility to work overnight/weekends to perform in-store tasks
Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum 4+ years of experience within retail / store operations, process improvement, project management, or leadership
Ability to effectively lead / coach associates to achieve personal & company objectives
Ability to work overnight / weekends to perform instore tasks
Advanced proficiency in Microsoft Office and computer skills
Effective written and oral communication skills
Knowledge of general accounting principles
Strong analytical skills
Ability to prioritize tasks, resources, and schedules
Highly organized and proficient at multitasking
Demonstrated initiative and leadership skills
Desired Bachelors Degree relevant field
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