Bilingual Hotline Specialist - Spanish
Firefly Children & Family Alliance, Indianapolis, Indiana, us, 46262
BUILD A CAREER THAT MEANS MORE
Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.
The
Bilingual Hotline Specialist - Spanish
collaborates with our internal teams and community agencies to provide group education to at‑risk youth using evidence‑based practices, focused on positive youth development and health outcomes specific to pregnancy prevention and sexual education.
You Will Hotline Responsibilities (70%)
Answer multiple calls and respond to messages/send appointment letters within a 24 hour time period
Schedule and re‑schedule appointments for childcare voucher specialists
Correctly enter information into the voucher system databases
Access multiple databases simultaneously (Scheduling Systems, Access Hotline, and AIS) while speaking with clients
Cooperatively work with other site locations in an integrated support team to identify and connect client with appropriate resources.
Provide backup assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
Any other responsibilities deemed necessary by the supervisor
Childcare Voucher Eligibility/Recertification Support (30%)
Assist families applying for childcare assistance through interviews and document collection to determine eligibility
Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co‑pay & subsidy levels
Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
Communicate with parents and child care providers
You Have
High School Diploma or GED required
Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
Patient and punctual
Valid driver’s license with valid insurance
Key Behavioral Competencies
Deliberate Consistency – Maintain a steady pace of work and respond to multiple work demands throughout each day.
Quality Expert – Display diligence for precise and correct documentation for successful childcare assistance programs.
Straightforward Service – response to customer needs and questions using detailed standards of childcare voucher and assistance procedures.
Equal Employment Opportunity Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.
#J-18808-Ljbffr
The
Bilingual Hotline Specialist - Spanish
collaborates with our internal teams and community agencies to provide group education to at‑risk youth using evidence‑based practices, focused on positive youth development and health outcomes specific to pregnancy prevention and sexual education.
You Will Hotline Responsibilities (70%)
Answer multiple calls and respond to messages/send appointment letters within a 24 hour time period
Schedule and re‑schedule appointments for childcare voucher specialists
Correctly enter information into the voucher system databases
Access multiple databases simultaneously (Scheduling Systems, Access Hotline, and AIS) while speaking with clients
Cooperatively work with other site locations in an integrated support team to identify and connect client with appropriate resources.
Provide backup assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
Any other responsibilities deemed necessary by the supervisor
Childcare Voucher Eligibility/Recertification Support (30%)
Assist families applying for childcare assistance through interviews and document collection to determine eligibility
Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co‑pay & subsidy levels
Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
Communicate with parents and child care providers
You Have
High School Diploma or GED required
Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
Patient and punctual
Valid driver’s license with valid insurance
Key Behavioral Competencies
Deliberate Consistency – Maintain a steady pace of work and respond to multiple work demands throughout each day.
Quality Expert – Display diligence for precise and correct documentation for successful childcare assistance programs.
Straightforward Service – response to customer needs and questions using detailed standards of childcare voucher and assistance procedures.
Equal Employment Opportunity Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.
#J-18808-Ljbffr