The Customer Engagement Specialist (CES) is a front-line outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities.
This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.
It is a Remote position, but candidate must be in Seatlle.
How You'll Contribute
Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices
Re-engage existing system owners to identify expansion, upgrade, or replacement opportunities through open house staffing
Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing
Navigate gatekeepers and engage decision-makers professionally and confidently
Lead Qualification & Handoff
Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent)
Accurately document call outcomes and opportunity details in Salesforce or designated CRM
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notesEnsure timely and clean handoff to maximize conversion rates and rep productivity
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations
Track follow-up cadence and engagement history to ensure no opportunity is missed
Collaborate with sales leadership to refine messaging, targeting, and qualification standards
Qualifications
Bachelor’s degree (recommended but not required), or equivalent professional experience in sales, marketing, or customer engagement
1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred)
Strong communication and interpersonal skills with the ability to connect quickly and build rapport
Self-motivated, goal-oriented, and resilient under pressure
Excellent organization and time-management skills
Experience with Salesforce CRM or similar platforms preferred
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods
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This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.
It is a Remote position, but candidate must be in Seatlle.
How You'll Contribute
Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices
Re-engage existing system owners to identify expansion, upgrade, or replacement opportunities through open house staffing
Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing
Navigate gatekeepers and engage decision-makers professionally and confidently
Lead Qualification & Handoff
Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent)
Accurately document call outcomes and opportunity details in Salesforce or designated CRM
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notesEnsure timely and clean handoff to maximize conversion rates and rep productivity
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations
Track follow-up cadence and engagement history to ensure no opportunity is missed
Collaborate with sales leadership to refine messaging, targeting, and qualification standards
Qualifications
Bachelor’s degree (recommended but not required), or equivalent professional experience in sales, marketing, or customer engagement
1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred)
Strong communication and interpersonal skills with the ability to connect quickly and build rapport
Self-motivated, goal-oriented, and resilient under pressure
Excellent organization and time-management skills
Experience with Salesforce CRM or similar platforms preferred
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods
#J-18808-Ljbffr