Bilingual IT Service Desk Analyst (English/Spanish)

A leading IT recruitment firm is seeking an experienced L1 Service Desk Analyst based in Minneapolis, Minnesota. The ideal candidate should have 5-6 years of experience in IT service desk or end-user support roles, with a strong focus on customer service and technical troubleshooting. Familiarity with ITIL processes is essential. Bilingual in English and Spanish is a must. This role involves providing first-level technical support and incident management via multiple channels. #J-18808-Ljbffr