Red Cottage | Remote or Hybrid (Northeast Preferred)
Red Cottage is seeking a Travel Sales Coordinator to help drive direct bookings and deliver a highly personalized guest experience across our curated portfolio of architecturally significant homes throughout the Catskills, Hudson Valley, Berkshires, Vermont, and beyond.
This role sits at the intersection of hospitality, sales, and brand. You will proactively engage prospective guests, nurture inbound inquiries, and convert interest into confirmed reservations, while serving as a trusted guide to guests seeking meaningful escapes from the city.
This is not a passive reservations role. You will play an active part in shaping the guest pipeline, building relationships, and helping grow Red Cottage’s direct booking channel.
Responsibilities Guest Outreach and Sales
Proactively engage prospective guests through email, phone, and messaging to convert inquiries into confirmed reservations
Respond to inbound inquiries with speed, thoughtfulness, and a strong sense of hospitality and brand voice
Guide guests toward homes that align with their needs, preferences, and travel intent
Follow up consistently with leads to maximize conversion and reduce booking friction
Support repeat guest engagement and help drive loyalty and retention
Revenue and Pipeline Development
Actively manage a pipeline of prospective guests and reservations
Identify opportunities to increase occupancy, fill shoulder nights, and maximize revenue
Assist in promoting new properties, seasonal opportunities, and underutilized inventory
Support outbound campaigns targeting past guests, prospective travelers, and curated audiences
Guest Experience and Brand Stewardship
Serve as a knowledgeable and trusted point of contact for guests prior to booking
Communicate clearly, professionally, and warmly in a manner consistent with Red Cottage’s brand
Build rapport with guests and create a seamless and high-touch booking experience
Maintain detailed and organized records of guest interactions and booking status
Internal Collaboration
Work closely with the Guest Experience, Revenue, and Marketing teams to align on availability, priorities, and campaigns
Provide feedback on guest trends, objections, and booking patterns
Help refine messaging, sales processes, and outreach strategies over time
Ideal Candidate You are a natural communicator who enjoys connecting with people and helping them plan meaningful travel. You are proactive, organized, and energized by the opportunity to drive tangible results.
You likely have experience in one or more of the following:
Hospitality reservations, concierge, or front office roles
Hotel or travel sales
Vacation rental or property management
Customer success, client services, or inside sales
You are:
Exceptionally responsive and detail-oriented
Comfortable communicating via phone, email, and messaging
Organized and able to manage multiple guest conversations simultaneously
Motivated by goals and performance
Aligned with Red Cottage’s aesthetic and design-forward brand
Interested in travel, architecture, and meaningful places
What This Role Offers
The opportunity to play a meaningful role in growing a highly respected hospitality brand
Direct impact on revenue and guest relationships
A collaborative and entrepreneurial team environment
Flexible remote work with strong team support
Opportunity for growth as Red Cottage continues to expand
About Red Cottage Red Cottage is a design-driven vacation rental and hospitality company managing a curated portfolio of exceptional homes throughout the Northeast. We focus on architecturally significant properties and provide a thoughtful, high-touch experience for both guests and homeowners. Our mission is to help people escape the city and reconnect with meaningful places.
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Red Cottage is seeking a Travel Sales Coordinator to help drive direct bookings and deliver a highly personalized guest experience across our curated portfolio of architecturally significant homes throughout the Catskills, Hudson Valley, Berkshires, Vermont, and beyond.
This role sits at the intersection of hospitality, sales, and brand. You will proactively engage prospective guests, nurture inbound inquiries, and convert interest into confirmed reservations, while serving as a trusted guide to guests seeking meaningful escapes from the city.
This is not a passive reservations role. You will play an active part in shaping the guest pipeline, building relationships, and helping grow Red Cottage’s direct booking channel.
Responsibilities Guest Outreach and Sales
Proactively engage prospective guests through email, phone, and messaging to convert inquiries into confirmed reservations
Respond to inbound inquiries with speed, thoughtfulness, and a strong sense of hospitality and brand voice
Guide guests toward homes that align with their needs, preferences, and travel intent
Follow up consistently with leads to maximize conversion and reduce booking friction
Support repeat guest engagement and help drive loyalty and retention
Revenue and Pipeline Development
Actively manage a pipeline of prospective guests and reservations
Identify opportunities to increase occupancy, fill shoulder nights, and maximize revenue
Assist in promoting new properties, seasonal opportunities, and underutilized inventory
Support outbound campaigns targeting past guests, prospective travelers, and curated audiences
Guest Experience and Brand Stewardship
Serve as a knowledgeable and trusted point of contact for guests prior to booking
Communicate clearly, professionally, and warmly in a manner consistent with Red Cottage’s brand
Build rapport with guests and create a seamless and high-touch booking experience
Maintain detailed and organized records of guest interactions and booking status
Internal Collaboration
Work closely with the Guest Experience, Revenue, and Marketing teams to align on availability, priorities, and campaigns
Provide feedback on guest trends, objections, and booking patterns
Help refine messaging, sales processes, and outreach strategies over time
Ideal Candidate You are a natural communicator who enjoys connecting with people and helping them plan meaningful travel. You are proactive, organized, and energized by the opportunity to drive tangible results.
You likely have experience in one or more of the following:
Hospitality reservations, concierge, or front office roles
Hotel or travel sales
Vacation rental or property management
Customer success, client services, or inside sales
You are:
Exceptionally responsive and detail-oriented
Comfortable communicating via phone, email, and messaging
Organized and able to manage multiple guest conversations simultaneously
Motivated by goals and performance
Aligned with Red Cottage’s aesthetic and design-forward brand
Interested in travel, architecture, and meaningful places
What This Role Offers
The opportunity to play a meaningful role in growing a highly respected hospitality brand
Direct impact on revenue and guest relationships
A collaborative and entrepreneurial team environment
Flexible remote work with strong team support
Opportunity for growth as Red Cottage continues to expand
About Red Cottage Red Cottage is a design-driven vacation rental and hospitality company managing a curated portfolio of exceptional homes throughout the Northeast. We focus on architecturally significant properties and provide a thoughtful, high-touch experience for both guests and homeowners. Our mission is to help people escape the city and reconnect with meaningful places.
#J-18808-Ljbffr