Group Housing Manager - Hilton San Francisco Union Square
Hilton San Francisco Union Square, San Francisco, California, United States, 94199
Position Overview
Hilton San Francisco Union Square is looking for a Group Housing Manager. Our hotel features 1,921 guest rooms and more than 29,000 square feet of stunning event space. We're just two blocks from Union Square and the Westfield San Francisco Centre. Enjoy fun perks such as career growth and development and discounted hotel room stays for you and your family. Join us where we know that you’ll love being a part of Hilton, the best hospitality company in the world.
Ideal Candidate Qualifications
Front desk and reservation experience
Minimum one year of management experience
Experience with On-Q, R&I, Delphi and FDC
Shift Pattern : Monday to Friday
Hourly Rate : $33.65 to $40.87
The Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events.
Serve as liaison with Reservations teams company-wide.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward.
Recruit, interview and train team members.
Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly.
Develop and revise forecasts.
What are we looking for? We look for demonstration of Hilton’s Values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”
Work Locations Hilton San Francisco – Union Square
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Call Center and Reservations
#J-18808-Ljbffr
Ideal Candidate Qualifications
Front desk and reservation experience
Minimum one year of management experience
Experience with On-Q, R&I, Delphi and FDC
Shift Pattern : Monday to Friday
Hourly Rate : $33.65 to $40.87
The Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events.
Serve as liaison with Reservations teams company-wide.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward.
Recruit, interview and train team members.
Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly.
Develop and revise forecasts.
What are we looking for? We look for demonstration of Hilton’s Values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”
Work Locations Hilton San Francisco – Union Square
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Call Center and Reservations
#J-18808-Ljbffr