Bilingual / Spanish Inbound Customer Service Representative
Venture Tech Solutions, Inc., Tampa, Florida, us, 33646
Position: Bilingual / Spanish Inbound Customer Service Representative
Compensation:
Starting Hourly Base Rate $17.00/HR + Bonus(es)
Benefits offered
401(k) w/employer match
Medical, vision, dental
Disability/life insurance
Paid holidays, paid time off (PTO), service time awards
Location On‑Site / 4919 Memorial Hwy, STE 160 Tampa, FL 33634
Schedule Mon‑Fri 9:00 AM – 5:30 PM or 10:00 AM – 6:30 PM
About Us Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required.
Inbound Customer Service Representative Responsibilities
Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution.
Ensure service delivered meets contractual goals and KPIs.
Greet customers courteously, friendly, and professionally using company procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
Answer billing questions by explaining components of customer accounts.
Inbound Customer Service Representative Required Skills
Time management: ability to organize and manage multiple priorities.
Outstanding organizational skills and attention to detail.
Ability to multi‑task in a fast‑paced environment.
Computer savvy: above‑average working knowledge of telephonic and CRM systems.
Proficient in English/Spanish – bilingual preferred.
Many successful hires have come from call center environments. We provide an in‑house training program. No experience necessary.
Job Type: Full‑time
Additional Pay Types: Bonus(es), Spiff(s)
Ability to commute/relocate: Tampa, FL 33634 – must be able to commute or plan to relocate before starting work.
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Starting Hourly Base Rate $17.00/HR + Bonus(es)
Benefits offered
401(k) w/employer match
Medical, vision, dental
Disability/life insurance
Paid holidays, paid time off (PTO), service time awards
Location On‑Site / 4919 Memorial Hwy, STE 160 Tampa, FL 33634
Schedule Mon‑Fri 9:00 AM – 5:30 PM or 10:00 AM – 6:30 PM
About Us Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required.
Inbound Customer Service Representative Responsibilities
Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution.
Ensure service delivered meets contractual goals and KPIs.
Greet customers courteously, friendly, and professionally using company procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
Answer billing questions by explaining components of customer accounts.
Inbound Customer Service Representative Required Skills
Time management: ability to organize and manage multiple priorities.
Outstanding organizational skills and attention to detail.
Ability to multi‑task in a fast‑paced environment.
Computer savvy: above‑average working knowledge of telephonic and CRM systems.
Proficient in English/Spanish – bilingual preferred.
Many successful hires have come from call center environments. We provide an in‑house training program. No experience necessary.
Job Type: Full‑time
Additional Pay Types: Bonus(es), Spiff(s)
Ability to commute/relocate: Tampa, FL 33634 – must be able to commute or plan to relocate before starting work.
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