Customer Support Representative II
Howmet Aerospace, Torrance, California, United States, 90504
Responsibilities
Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer’s orders. Handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc.
Acts as liaison between customers and internal departments. Interface with various departments, i.e., Shipping, Planning, Engineering, and Quality.
Able to process/prepare and coordinate large spreadsheets/LTA’s, as required, for the Customer Support team
Prepares quotes for the customers, which include pricing and delivery. If pricing is not available, coordinate with the necessary department to obtain pricing. Work with factory if delivery does not meet the needs of the customer
Accept orders from the customer. Book orders to the applicable location. Coordinate adding the item master for part numbers as required. Work with change notices from the customer, which may include cancellations, reschedules and quantity changes. Make appropriate changes to the sales order. Address customers' needs on late deliveries or expedited parts as required
Perform proper Contract Review and follow all Sales Procedures as required
Maintain organized sales files. Sales file must contain purchase order, sales order, changes, notices from the customer and any correspondence with customer or factory
Train other CSR’s on daily activities, including but not limited to RFQs and proper formatting
Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue an RMA when necessary
Work with past dues invoices or short pays. Perform necessary research to resolve the problem. Initiate credit/debit memos as required
Obtain knowledge of Howmet Fastening System products, which include conversions, substitutions, and knowledge of competitor’s products
On occasion, visit assigned customers with coordination of Account Manager and Team Leader
Must understand customer’s terms and conditions and long-term agreements. Possess an understanding of contract language
As required, in the absence of other department team members work to support their customers in a backup roll
Qualifications Basic Qualifications
At Minimum 5 years of experience in a customer facing role in either a Support and/or Sales position.
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
Preferred Qualifications
Bachelor's degree
Experience in aerospace, defense, manufacturing, automotive (etc.)
+10 years of experience as sales/customer relationship building experience
Aerospace fastener market knowledge or experience highly desired
Analytically oriented and able to effectively problem solve and deliver on objectives
Knowledge of Aerospace forging, machining, & fastening processes preferred
Proven experience with customer relationship building & business development activity is desired
Exceptional written/oral communication, negotiation, presentation and interpersonal skills
Strong organizational skills, ability to manage multiple large projects and interact with all organization levels
Understanding of terms and conditions documents, commercial agreements and contract language
Strong proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and related computer skills
Be familiar with international accounts and export regulations
Be familiar with OEM/Engine accounts and specifics regarding the product and procedures
Be familiar with distributor accounts and specifics regarding distributor agreements and procedures
Additional Requirements
Must be able to work on site in Torrance, California. This role is Hybrid with remote work available on Tuesdays and Fridays.
Benefits/Salary
The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $65K to $80K and this role is eligible for overtime based on California overtime laws. (Actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location).
About Us Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com/esg-report . Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .
Equal Opportunity Employer Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com
#J-18808-Ljbffr
Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer’s orders. Handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc.
Acts as liaison between customers and internal departments. Interface with various departments, i.e., Shipping, Planning, Engineering, and Quality.
Able to process/prepare and coordinate large spreadsheets/LTA’s, as required, for the Customer Support team
Prepares quotes for the customers, which include pricing and delivery. If pricing is not available, coordinate with the necessary department to obtain pricing. Work with factory if delivery does not meet the needs of the customer
Accept orders from the customer. Book orders to the applicable location. Coordinate adding the item master for part numbers as required. Work with change notices from the customer, which may include cancellations, reschedules and quantity changes. Make appropriate changes to the sales order. Address customers' needs on late deliveries or expedited parts as required
Perform proper Contract Review and follow all Sales Procedures as required
Maintain organized sales files. Sales file must contain purchase order, sales order, changes, notices from the customer and any correspondence with customer or factory
Train other CSR’s on daily activities, including but not limited to RFQs and proper formatting
Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue an RMA when necessary
Work with past dues invoices or short pays. Perform necessary research to resolve the problem. Initiate credit/debit memos as required
Obtain knowledge of Howmet Fastening System products, which include conversions, substitutions, and knowledge of competitor’s products
On occasion, visit assigned customers with coordination of Account Manager and Team Leader
Must understand customer’s terms and conditions and long-term agreements. Possess an understanding of contract language
As required, in the absence of other department team members work to support their customers in a backup roll
Qualifications Basic Qualifications
At Minimum 5 years of experience in a customer facing role in either a Support and/or Sales position.
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
Preferred Qualifications
Bachelor's degree
Experience in aerospace, defense, manufacturing, automotive (etc.)
+10 years of experience as sales/customer relationship building experience
Aerospace fastener market knowledge or experience highly desired
Analytically oriented and able to effectively problem solve and deliver on objectives
Knowledge of Aerospace forging, machining, & fastening processes preferred
Proven experience with customer relationship building & business development activity is desired
Exceptional written/oral communication, negotiation, presentation and interpersonal skills
Strong organizational skills, ability to manage multiple large projects and interact with all organization levels
Understanding of terms and conditions documents, commercial agreements and contract language
Strong proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and related computer skills
Be familiar with international accounts and export regulations
Be familiar with OEM/Engine accounts and specifics regarding the product and procedures
Be familiar with distributor accounts and specifics regarding distributor agreements and procedures
Additional Requirements
Must be able to work on site in Torrance, California. This role is Hybrid with remote work available on Tuesdays and Fridays.
Benefits/Salary
The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $65K to $80K and this role is eligible for overtime based on California overtime laws. (Actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location).
About Us Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com/esg-report . Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .
Equal Opportunity Employer Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com
#J-18808-Ljbffr