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Sales & Service Technician

Groundworks, Knightdale, North Carolina, United States, 27545

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Sales & Service Technician

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Groundworks .

Tar Heel Basement Systems, a Groundworks company, is seeking a talented

Service Technician

to join their team in the Raleigh, NC area. The Service Technician is an integral part of the customer journey after installation, partnering with customers to inspect and service foundation repair and water management solutions and support them with additional solutions options.

Why you should join our Service Team

Base Pay + Commission with NO CAP on earnings

Average annual earnings $120,000

Company Vehicle and Gas Card provided

Full‑time nonseasonal work

Pre‑qualified, high‑quality appointments, no cold‑calling required!

Advanced leadership training opportunities in a promote‑from‑within culture

Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods

Equity in North America’s leading foundation repair and water management company

Job Responsibilities

Execute appointments scheduled with customers

Travel to customers’ homes based on assigned appointments

Build long‑term relationships with customers and represent the company professionally

Recommend additional products and services to enhance or improve original installation or remedy potential issues through established processes and procedures

Perform annual customer maintenance visits, examining work previously completed

Perform reactive service appointments, diagnose, and fix any issues

Install additional products purchased by the customer as necessary

Adhere to safety regulations and procedures when carrying out responsibilities

Examine solutions installed by the company and determine potential warranty or non‑warranty work

Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Other duties as assigned

Qualifications

1 or more years of proven sales experience preferred but not required

Construction/Home Improvement experience preferred

Proven customer relations experience preferred

High school diploma or GED or equivalent experience

A valid, non‑restrictive Driver’s License is required

Requirements

Full‑time

Remote & Onsite: Reporting into and working remotely at Branch location

Servicing area within territory

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, we are North America’s leading foundation solutions and water management company. We are recognized as a top workplace and offer employee ownership to everyone. Our highly trained teams deliver innovative solutions, unmatched quality, and industry‑leading warranties, helping homeowners protect and repair their most valuable asset – their home.

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