Position Title:
Director of Laboratory Services Department:
Laboratory Employment Type:
Full-Time Shift:
Day Shift Salary Range:
$120K to $150k/year Location:
Angola, Indiana
Position Summary The Director of Laboratory Services is responsible for supporting strategic planning, operational leadership, and overall management of laboratory services. This role supervises laboratory professionals, technicians, and support personnel engaged in diagnostic testing and patient care activities, functioning under the direction of or in collaboration with a Pathologist. The Director drives operational excellence through performance analysis, process optimization, regulatory compliance, and team leadership. The position emphasizes quality assurance, efficiency improvement, data-driven decision-making, and cross-functional collaboration within a matrixed healthcare environment. Key Responsibilities Operational & Strategic Leadership Assist in planning, directing, and evaluating laboratory operations Develop and implement systems, workflows, and methodologies to improve efficiency and effectiveness Lead continuous improvement initiatives using KPIs and performance metrics Support organizational goals through data-driven operational decisions Clinical & Technical Oversight Coordinate diagnostic activities in cooperation with Pathology Provide input into test methodologies, validation protocols, and technology adoption Participate in equipment selection, evaluation, and implementation Ensure appropriate staffing models to support clinical demand Regulatory & Quality Compliance Ensure compliance with applicable standards (CLIA, CMS, and relevant regulatory/accreditation bodies) Maintain readiness for inspections and audits Oversee quality assurance, proficiency testing, and corrective action processes Enforce adherence to safety, infection control, and risk management protocols Leadership & Staff Development Supervise and direct laboratory personnel, including the Laboratory Technical Supervisor Foster a collaborative, accountable, and positive work environment Promote staff engagement, development, and performance management Model professional behavior and customer service excellence Collaboration & Relationship Management Build and maintain internal and external professional networks Work across departments and interdisciplinary teams Encourage knowledge sharing and adoption of best practices Qualifications Experience Minimum 5 years of clinical laboratory experience required Minimum 3 years of experience in microbiology and blood bank required Prior supervisory or leadership experience preferred Skills & Competencies Strong customer service orientation Demonstrated reliability and consistent attendance Effective interpersonal and conflict-resolution skills Proficiency with computers and Microsoft Office applications Analytical mindset with emphasis on metrics and performance improvement Ability to lead within a matrixed organizational structure Education Candidates must meet one of the following: Bachelor’s degree
and
4 years of laboratory training/experience in high-complexity testing specialties;
or Master’s degree
and
2 years of laboratory training/experience in high-complexity testing specialties;
or MD/DO/DPM or PhD
and
certification in clinical pathology
or
1 year of laboratory training/experience in high-complexity testing specialties Certifications Must meet CLIA ’88 requirements for laboratory supervision Certification as Medical Technologist (MT/MLS) or Diplomate of Laboratory Management by a recognized accrediting agency such as: American Society for Clinical Pathology (ASCP) American Medical Technologists (AMT) National Credentialing Agency (NCA) Or equivalent credentialing organization Supervisory Responsibilities Accountable for all aspects of laboratory operations Direct supervision of laboratory staff, including the Laboratory Technical Supervisor Oversight of staffing, scheduling, performance management, and compliance adherence Physical Demands This position falls under Level 2 – Light Duty classification. Refer to Physical Demand Analysis documentation for detailed requirements. Benefits This position is benefit-eligible in accordance with organizational policies.
Director of Laboratory Services Department:
Laboratory Employment Type:
Full-Time Shift:
Day Shift Salary Range:
$120K to $150k/year Location:
Angola, Indiana
Position Summary The Director of Laboratory Services is responsible for supporting strategic planning, operational leadership, and overall management of laboratory services. This role supervises laboratory professionals, technicians, and support personnel engaged in diagnostic testing and patient care activities, functioning under the direction of or in collaboration with a Pathologist. The Director drives operational excellence through performance analysis, process optimization, regulatory compliance, and team leadership. The position emphasizes quality assurance, efficiency improvement, data-driven decision-making, and cross-functional collaboration within a matrixed healthcare environment. Key Responsibilities Operational & Strategic Leadership Assist in planning, directing, and evaluating laboratory operations Develop and implement systems, workflows, and methodologies to improve efficiency and effectiveness Lead continuous improvement initiatives using KPIs and performance metrics Support organizational goals through data-driven operational decisions Clinical & Technical Oversight Coordinate diagnostic activities in cooperation with Pathology Provide input into test methodologies, validation protocols, and technology adoption Participate in equipment selection, evaluation, and implementation Ensure appropriate staffing models to support clinical demand Regulatory & Quality Compliance Ensure compliance with applicable standards (CLIA, CMS, and relevant regulatory/accreditation bodies) Maintain readiness for inspections and audits Oversee quality assurance, proficiency testing, and corrective action processes Enforce adherence to safety, infection control, and risk management protocols Leadership & Staff Development Supervise and direct laboratory personnel, including the Laboratory Technical Supervisor Foster a collaborative, accountable, and positive work environment Promote staff engagement, development, and performance management Model professional behavior and customer service excellence Collaboration & Relationship Management Build and maintain internal and external professional networks Work across departments and interdisciplinary teams Encourage knowledge sharing and adoption of best practices Qualifications Experience Minimum 5 years of clinical laboratory experience required Minimum 3 years of experience in microbiology and blood bank required Prior supervisory or leadership experience preferred Skills & Competencies Strong customer service orientation Demonstrated reliability and consistent attendance Effective interpersonal and conflict-resolution skills Proficiency with computers and Microsoft Office applications Analytical mindset with emphasis on metrics and performance improvement Ability to lead within a matrixed organizational structure Education Candidates must meet one of the following: Bachelor’s degree
and
4 years of laboratory training/experience in high-complexity testing specialties;
or Master’s degree
and
2 years of laboratory training/experience in high-complexity testing specialties;
or MD/DO/DPM or PhD
and
certification in clinical pathology
or
1 year of laboratory training/experience in high-complexity testing specialties Certifications Must meet CLIA ’88 requirements for laboratory supervision Certification as Medical Technologist (MT/MLS) or Diplomate of Laboratory Management by a recognized accrediting agency such as: American Society for Clinical Pathology (ASCP) American Medical Technologists (AMT) National Credentialing Agency (NCA) Or equivalent credentialing organization Supervisory Responsibilities Accountable for all aspects of laboratory operations Direct supervision of laboratory staff, including the Laboratory Technical Supervisor Oversight of staffing, scheduling, performance management, and compliance adherence Physical Demands This position falls under Level 2 – Light Duty classification. Refer to Physical Demand Analysis documentation for detailed requirements. Benefits This position is benefit-eligible in accordance with organizational policies.