Job Title: Digital Publishing QA/QC Lead
Duration: 6 Months (Possible extension/hire)
Location: New York, NY 10010 (Hybrid preferred, Remote OK)
Job Description:
We are seeking a detail-oriented Digital Publishing QA/QC Lead to oversee quality control for our digital publishing operations.
You will ensure that all digital assets including web pages, forms, social posts, emails, and marketing content are error-free, compliant with brand and ADA accessibility standards, and function flawlessly across all platforms.
You will also support and train the QA/QC team and own quality assurance for newyorklife.com.
Responsibilities:
Lead QA/QC: Serve as the lead QA/QC resource, establishing quality standards and best practices for the Digital Publishing team.
Hands-On Testing: Perform QA/QC for AEM content, Hearsay content, Adobe Target, forms, social posts, emails, landing pages, and microsites.
Accessibility & Compatibility: Conduct ADA compliance testing and cross-browser/device testing.
Documentation: Create and manage QA documentation, checklists, and testing protocols.
Team Development: Provide feedback and training to team members to improve quality and efficiency.
Collaboration: Work closely with authors, developers, and project managers to resolve issues quickly.
ADA Expertise: Stay current with ADA/WCAG standards, communicating updates and training the team.
Process Improvement: Participate in ongoing efforts to enhance digital publishing workflows and testing efficiency.
Authoring Support: May be asked to perform authoring tasks as needed.
Must-Have Skills & Experience:
Adobe Experience Manager (AEM) expertise
Strong attention to detail and copywriting skills
QA/QC experience in digital publishing
Understanding of ADA compliance and policy
Ability to coordinate with marketing leads and web/design teams
Strong communication skills; prior management or coaching experience preferred
Preferred Qualifications:
Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul
Strong understanding of WCAG, usability, and responsive design best practices
Ability to manage multiple concurrent reviews and deadlines in a fast-paced environment