Director, EDI Services

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This range is provided by Breville | Sage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$165,000.00/yr - $195,000.00/yr

About the Role

This role will manage and enhance global EDI operations, ensuring secure and reliable data exchange while integrating EDI platforms with Microsoft Dynamics 365 via Azure Logic Apps. It will serve as the key liaison between internal teams and external partners to drive efficiency, compliance, and continuous improvement across global supply chain processes.

Key Responsibilities

• Responsible for the operations, maintenance, and strategic enhancement of the global Electronic Data Interchange (EDI) platforms and services.
• Ensure continuous, reliable EDI transaction flows across all global trading partners, internal systems, and supply chain processes.
• Drive integration initiatives between EDI platforms and Microsoft Dynamics 365 Finance & Operations (D365 F&O), primarily using Azure Logic Apps.
• Act as the primary technology liaison for internal business stakeholders and external EDI solution providers.
• Lead incident response, change management, and vendor coordination related to EDI services.
• Champion best practices for EDI governance, system monitoring, and process optimization.
• Collaborate cross-functionally with regional logistics, sales, and IT teams to support global operational excellence.
• Support SFTP-based integrations and data exchange protocols.

Key Accountabilities

Financial

• Ensure platform cost-effectiveness through vendor management and integration efficiency.
• Support budgeting for EDI services and platform enhancements.
• Manage vendor service-level agreements (SLAs) to reduce operational costs.
• Support cost recovery for EDI onboarding and transaction services.

Operations

• Maintain stability and performance of EDI systems.
• Manage day-to-day issue resolution and root cause analysis.
• Oversee all EDI integration projects and trading partner onboarding.
• Monitor EDI flows, proactively addressing errors or delays.
• Support Azure Logic Apps integrations with D365 F&O.
• Ensure secure data transmission over SFTP and API protocols.
• Work with Operations team to mitigate back charges from trading partners.

Customer

• Provide reliable and timely data exchange for internal and external stakeholders.
• Support regional and global customer teams with integration needs.
• Partner with vendors and trading partners for smooth onboarding and transactions.
• Uphold service excellence in cross-border data and document handling.

People

• Engage and collaborate effectively with cross-functional technology and business teams.
• Support a high-performance culture through accountability and delivery.
• Contribute to a collaborative team environment and promote EDI awareness.
• Act as a mentor and subject matter expert for EDI-related initiatives.

Other

• Monthly SteerCo reporting on key objectives.
• Monthly reporting to the CTO & CIO on Key objectives, risks & blockers.
• Maintain up-to-date documentation on EDI maps, flows, and integrations.
• Support business continuity planning and disaster recovery for EDI systems.
• Lead or contribute to audits, risk reviews, and compliance activities.
• Stay current with EDI industry developments and standards.
• Other tasks as assigned.

Qualifications

• Degree in Information Technology, Computer Science, or equivalent
• Demonstrated experience with EDI platforms, including SPS Commerce and DataMasons
• Strong knowledge of Microsoft Dynamics 365 Finance & Operations
• Proficient in Azure Logic Apps or equivalent integration platforms
• Clear understanding of PII and GDPR data security and compliance.
• Understanding of SFTP file transfer protocol and secure data exchange methods
• ITIL or related Service Management qualification

Professional Experience

• 5+ years managing or supporting EDI systems in a global enterprise
• Experience working with SPS Commerce and/or DataMasons platforms
• Background in integrating EDI with ERP platforms.
• Experience with Azure Logic Apps, API management, and related Azure services
• Demonstrable ability to lead operations across complex EDI ecosystems
• Proven track record of vendor and stakeholder engagement
• Strong incident, change, and problem management skills
• Knowledge of and experience working with X12 and EDIFACT formats.
• Strong XML design and development skills (Instances and schemas).
• Experience working in a wholesale distribution environment.
• Knowledge of, and experience with, EDI document types 820, 836, 850, 855, 856, 860, 865, 870, 940, 943, 944, 945, 947
• Background in integrating EDI platforms with Dynamics365 Finance & Operations
• Familiarity with global trading compliance and EDI documentation standards
• A positive, results-oriented and customer-focused attitude
• Excellent presentation and stakeholder engagement skills
• Strong diagnostic and problem-solving abilities
• Excellent written and technical documentation skills
• Ownership mindset with ability to drive resolution
• Efficient time management and prioritization
• Team player with the ability to work autonomously
• Excellent communication and service-oriented approach
• High attention to detail and system accuracy
• Strong ability to strategically prioritize resources

To Apply

Come and make your mark with this global leader by applying today via the Apply Now button.

Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details.

Breville Group is proud to be an Equal Opportunity Employer.

Seniority Level

Director

Employment Type

Full-time

Job Function

Manufacturing

Industries

Retail Appliances, Electrical, and Electronic Equipment

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