Global Expense Manager

Vertex Pharmaceuticals, WorkFromHome, MA, United States

Global Expense Manager – Vertex Pharmaceuticals

Overview

The Expense Manager delivers auditing and operational support to the Global Expense & Card Program Team. This role oversees Concur Detect by Oversight, builds expense report auditing strategies, and provides support to employees related to expense reports. The candidate must demonstrate a proficient level of knowledge of Concur and a critical thinking, detail‑oriented mindset. They must be able to provide expense guidance and support to end‑users and audit expenses against policy, with strong communication, judgment, collaboration, customer service, and stakeholder management.

Key Duties & Responsibilities

Define expense auditing strategy and escalation plans for high‑risk findings through use of Concur Detect by Oversight
Analyze expense patterns and build action plans and internal process improvements to reduce risk, improve spend compliance, enhance controls, and increase visibility into behaviors
Perform expense report auditing utilizing Detect to identify trends and outliers and drive compliance with policies
Drive cross‑functional collaboration with HR, Legal, Compliance, and Internal Audit on potentially highly sensitive & confidential findings with discretion and efficiency
Complete ongoing refinement of Detect tool configuration and settings
Perform behavior analysis of expense trends and present findings and recommended solutions to senior management
Respond to day‑to‑day Concur Expense user inquiries and deliver a high level of customer service to end users
Monitor and maintain shared mailbox to deliver clear, thorough, and supportive resolutions to end‑user inquiries
Troubleshoot expense report issues and errors with end users, proactively guiding employees for resolution
Support Concur technology lead through coordination and execution of Concur process improvements, audit rule updates, configurations, reporting, and implementation projects
Lead SOPs, training sessions, and communication with employees around expense behaviors and creation of job aids to support user education
Partner closely with other members of the Corporate Services team to deliver a high standard of customer service
Provide additional support to Global Expense & Card Team members as needed to achieve functional goals and propose opportunities for process improvements

Required Education Level

Bachelor’s Degree

Required Experience

5 years of experience in corporate settings
Proficient knowledge of Concur Expense tool
Experience with Concur Detect by Oversight tool
Pharmaceutical experience (preferred but not mandatory)
Experience managing PowerBi dashboards

Required Knowledge & Skills

Proficient in Concur Expense tool operations
Strong judgement skills with ability to interpret policy rules and handle highly sensitive information
Detailed attention with ability to think critically to audit expenses against policy
Excellent verbal and written communication skills
Ability to deliver a high level of customer service and support to employees
Advanced analytics and reporting capabilities, with ability to build & pull reports
Ability to measure and analyze trends and patterns, compile and assess data to draw conclusions, and leverage results to determine actionable solutions
Embodies problem‑solving mindset with strong critical thinking skillsAbility to navigate and be successful in a fast‑paced, time‑sensitive, and cross‑functional work environment
Excel in collaboration with internal peers
Proficient in Microsoft Office suite (preferably Excel & PowerPoint)

Pay Range

$112,000 – $168,000

Disclosure Statement

The range provided is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary will be based on skills, competencies, experience, and other job‑related factors permitted by law.

Vertex’s Total Rewards offerings include inclusive market‑leading benefits to support employees wherever they are in their career, financial, family and wellbeing journey, with flexibility and resources to support growth and aspirations. Benefits include medical, dental, and vision coverage; paid time off; educational assistance; student loan repayment; commuting subsidy; matching charitable donations; 401(k) and more.

Flex Designation

Hybrid‑Eligible or On‑Site Eligible

Flex Eligibility

Hybrid: work remotely up to two days per week
On‑Site: work five days per week on‑site with ad hoc flexibility

Note: The Flex status for this position is subject to Vertex’s Policy on Flex at Vertex Program and may be changed at any time.