Regional Maintenance Director
AION Management, Wilmington, DE, United States
Administrative
- Develop detailed specifications, scopes of work, and contractor bids for major projects or as requested by the Sr. RSD, RREDs, Real Estate Managers, and Service Directors.
- Recommend vendor selections and update the preferred vendor list regularly.
- Track project schedules and ensure completion within budgetary constraints.
- Recommend and monitor ongoing preventative maintenance programs for assigned properties.
- Maintain an up-to-date library of material suppliers, labor rates, equipment rental costs, and qualified subcontractors by category.
- Anticipate and recommend capital improvement projects for properties.
- Ensure compliance with company safety policies and procedures, including proper use of systems, programs, and personal protective equipment.
Operational Management
- Evaluate and provide guidance on the training of Service Managers and service teams regarding the turnover process, inventory control, trade skills, safety, and bid development.
- Fill in at the site level as needed to ensure properties remain operational when staffing shortages occur.
- Spend a minimum of four days per week onsite supporting teams and ensuring KPIs remain on track.
- Assist Service Directors with troubleshooting, complex repairs, or technical guidance as needed.
- Conduct audits and inspections of storage rooms, paint rooms, maintenance shops, and inventory systems.
- Audit and evaluate turnover procedures, ensuring consistency in materials, supplies, final product quality, vendor usage, and cost efficiency.
- Oversee and provide feedback on vendor performance for routine maintenance and project work, including turnover, landscaping, pool operations, and HVAC services.
- Perform additional duties as assigned.
Personnel Development
- Coordinate uniforms for all service team members to ensure a professional appearance at all times.
- Interview and assess candidates for Service Technician and Service Director positions.
- Identify training needs and schedule or deliver technical and operational training sessions.
- Coach and mentor service team members; complete performance assessments as requested and annually.
Qualifications
Education & Experience
- High school diploma or equivalent.
- 5–6 years of maintenance, construction, or repair experience within multifamily housing, including at least 5 years in a supervisory role.
- Extensive knowledge of apartment maintenance operations, building systems, and ability to complete service assessments at the standards required of a Regional Service Manager.
Certifications
- EPA Universal CFC Certification. (or required within 90 days of employment)
- CPO (Certified Pool Operator) Strongly preferred
- OSHA 10/30 certification preferred
Skills & Competencies
- Proficiency with word processing, Excel, and computerized maintenance management (CMM) systems.
- Ability to walk grounds, inspect units, climb stairs, lift up to 60 lbs., climb ladders above 10 feet, and perform bending, kneeling, pushing, and other physical activities.
- Strong written and verbal communication skills in English.
- Availability for after-hours emergencies as needed.