Program Director, ESP, CCS and Respite Services, Florence

Program Director, ESP, CCS and Respite Services, Florence

Join us to apply for the Program Director, ESP, CCS and Respite Services, Florence role at Clinical & Support Options, Inc.

Starting salary range is $78,000‑$85,000/year.

Responsibilities

• Oversee daily operations of the CCS/Respite division of ESP managing team functions including client access, case flow, coordination of staffing, interface with community providers, and regulatory compliance.
• Provide administrative on‑call as needed in cooperation with other ESP Directors.
• Support Senior Director's oversight and goals for the program including review of workflow, operational issues, communications with providers and internal staff; maintain regular and timely communication with Senior Director regarding clinical, procedural and operational issues as well as staff and safety issues.
• Provide clinical and administrative supervision of assigned CCS/Respite staff including Nurse Manager(s) and clinical staff.
• Promote a positive team culture that is person‑centered and trauma‑informed.
• Be knowledgeable and current regarding all CSO policies and procedures applicable to the CCS/Respite including overseeing fulfillment of requirements for insurance authorizations and billing relevant to CCS/Respite clients.
• Work with the Senior Director to collaborate closely with DMH around the DMH Respite contract (if applicable) fulfillment, meeting with DMH personnel as needed.
• Maximize a community‑based service model, participate in ED diversion where possible, and work to achieve goals of MassHealth Community initiative.
• Adhere to the philosophy of "customer satisfaction" and consistently follow the same by providing reliable, responsive, consistent, trauma‑informed and high‑quality service in a timely manner to staff and external customers.
• Provide project management when assigned such as leading the Regional Work Group; technical training staff and/or skills trainings; use of skill areas such as primary liaison to the IT Department.
• Oversee and complete chart audits and other utilization review activities as assigned.
• Collect, record, and distribute statistical information and generate reports as necessary.

Qualifications

• Clinical Master’s degree with at least three years’ experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness.
• Independent licensure (LICSW, LMHC, LMFT).
• Extensive knowledge of Crisis and Respite programs.
• Three years supervisory and management experience.

Our Values

• Positive – maintaining resiliency and focusing on solutions.
• Respectful – collaborating and effectively communicating.
• Insightful – demonstrating self‑awareness and effectively prioritizing.
• Conscientious – taking accountability and applying feedback.

Benefits

Competitive salaries, full health and dental coverage, free CEUs for in‑house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

About the Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we’re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi‑disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

Equal Opportunity

EOE/AA.

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