Director, Biomedical Services II
Intelas, Chicago, IL, United States
Responsibilities
- Respond expeditiously to calls from clinical departments to evaluate and rectify valid operator complaints and concerns.
- Organize and/or provide in-service educational programs on use of equipment.
- Individual is expected to display effective customer service in accordance with annual satisfaction survey protocol.
- Manage the repair, install, maintain, calibrate, and inspect complex clinical equipment, instrumentation, and systems. Assign routine repairs, inspections, and installations to subordinates and observe their performance.
- Manage planned maintenance and electrical safety testing of clinical equipment, devices and systems, and monitor completion of planned maintenance activities performed by outside vendors
- Review outcome of planned maintenance actions and make recommendations to department staff concerning improvements.
- Supervise and instruct biomedical equipment maintenance personnel in the safe use, application, testing, planned maintenance and repair of all types of clinical equipment technologies and systems.
- Provide leadership and managerial oversight to direct reports, as assigned, maintaining optimum productivity, quality, and efficiency.
- Provide input on client capital replacement strategies for medical equipment and the maintenance requirements.
- Planning, organizing, and directing the growth, effectiveness and financial performance of the client contract in accordance with company policies and procedures.
- Manage the equipment database (CMMS) and be able to generate fail code, corrective and planned maintenance completion reports.
- Maintain an orderly and functional working environment, ensuring tools and test equipment are calibrated and in good working order before use, and follow the 5S cleaning methodology.
- Has flexibility to work augmented shifts based on the unit’s needs to meet with client’s contractual requirements
- Prepare, present, and explain the equipment database (CMMS) reports to management as required.
- Establish and administer on-call schedule; assume on-call responsibilities as necessary.
- Maintain accurate inventory and documentation on all equipment, inspections and equipment repairs and failures.
- Research and initiate orders for repair parts, working within established budget parameters. Generate purchase orders and effectively find second-source parts when the Technical Resource Center is not available.
- Provide accurate and timely database management of the CMMS in accordance with our Quality Management System and related policies and procedures.
- Complete all required training (e.g., skills-based, client, work-related, certification).
- Manage disciplinary issues and other employee relations concerns with guidance from Human Resources, Regional Director of Operations and/or Vice President.
- Lead and report in accordance with corporate goals for growth, security, and continuity of the respective agreement.
- Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis.
- Participate in the hiring process; assist company in meeting affirmative action goals.
- Perform other duties as assigned that are intrinsic to the successful operation of the account and company.
Qualifications
- Education: Associates degree in biomedical equipment technology, electronic equipment technology, or military training preferred. An equivalent combination of education and experience can be substituted. Certification(s) preferred i.e. CHTM, CBET, A+, etc.
- Experience: Minimum of seven (7) years servicing a broad representation of clinical/patient care equipment in a hospital environment. Leadership ability required. Experience in supervision of on-site hospital technicians preferred.