Account Manager for Employee Experience

Overview

At QuestionPro, we're revolutionizing how organizations collect and analyze data. For nearly two decades, we've been at the forefront of online survey technology, providing cutting-edge SaaS platforms that empower organizations to create, distribute, and analyze surveys for Market Research, Customer Experience, and Employee Experience.

Forrester, Gartner, Quadrant Spark Matrix, and G2 Crowd have recognized QuestionPro as an industry leader. We serve over 5.3 million users in 40 countries. Our global presence, with offices in the US, Mexico, Germany, UK, UAE, Australia, and Canada, allows us to serve diverse sectors and markets.

As a proudly bootstrapped company, we\'ve achieved remarkable growth without external funding. This independence fuels our innovative spirit and allows us to prioritize our client’s needs above all else.

We\'re searching for passionate individuals to join our expanding Account Management Team. If you thrive in a fast-paced, creative, and collaborative environment and are eager to impact a growing company significantly, we want to hear from you!

QuestionPro is embarking on an exciting journey, and we\'re seeking enthusiastic, proactive individuals to join our growing Account Management Team remotely from anywhere in the United States. Our company culture is fast-paced, creative, innovative, and collaborative. We\'re looking for someone ready to roll up their sleeves, embrace our culture, think creatively to help our clients achieve their goals, and have a lot of fun along the way.

As an Account Manager, you\'ll be at the heart of our client relationships, fostering growth and building lasting partnerships with our valued clients. This remote position offers you the flexibility to work from anywhere in the United States while being part of a dynamic, global team.

Reporting directly to our President of North America Sales, you\'ll play a crucial role in our client retention and expansion strategy. Your mission? To nurture and strengthen relationships with existing clients, ensure their satisfaction, and identify opportunities to expand their footprint within QuestionPro\'s suite of solutions.

We will support you with industry-standard tools and technology, such as Hubspot, Google, LinkedIn Sales Navigator, etc. Previous experience with these types of tools will accelerate the learning curve.

Your Impact:

• Drive revenue growth within existing client accounts through upselling and cross-selling opportunities.
• Develop and execute strategic account plans to enhance client satisfaction and maximize retention.
• Traveling and meeting clients in person to position QuestionPro\'s solutions as indispensable, ensuring they fully utilize and benefit from our offerings.
• Own the entire expansion sales cycle, from prospecting to closing deals.
• Respond promptly to client requests for information (RFI) and proposals (RFP) to address their evolving needs and support account growth.
• Proactively identify opportunities within existing accounts to introduce additional services and solutions, driving account expansion.
• Develop tailored proposals, conduct product demonstrations for new features, and manage security and legal questionnaires to facilitate enhancements in client engagements.
• Utilize HubSpot to maintain accurate client records, track engagement activities, and forecast account growth opportunities.
• Contribute to the continuous improvement of our account management processes and client retention strategies.

What Sets You Apart:

• 5+ years of successful sales or account management experience in SaaS, market research, or related fields
• Proven track record of consistently exceeding renewal and revenue goals
• Motivated self-starter, someone excited by a small company in growth mode
• Start-up experience, working in a scrappy environment and getting things done
• Excellent communication skills, with the ability to articulate complex solutions in a clear, compelling manner
• Self-motivated with a growth mindset and the ability to thrive in a remote work environment
• Strong analytical skills to interpret data and translate insights into actionable account strategies
• Adaptability and resilience – you see challenges as opportunities and setbacks as learning experiences
• Organized and dependable with a strong attention to detail and committed to working with integrity
• High level of empathy - team players and generally good people to both peers and prospects

Why QuestionPro:

• Fully remote work environment
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k)
• Unlimited PTO policy that we actually encourage you to use
• A diverse, inclusive culture that celebrates individual contributions and teamwork
• An opportunity to join a company at an inflection point in its growth pathway
• Leadership that is invested in hearing your ideas and in your professional growth

Ready to take the next step? Apply now!

As part of our dedication to the diversity of our workforce, QuestionPro is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. We firmly believe that our work is at its best when everyone feels free to be their most authentic self and seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries
• Software Development

Equality statement and related notices removed for brevity in this refined version.

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