Director of Operations | Mortgage | Scottsdale

Seeking an experienced and dynamic Director of Operations to lead and optimize mortgage operations team in Scottsdale, AZ . This is a pivotal executive leadership role responsible for driving operational excellence, streamlining processes, and ensuring a high level of service delivery from loan submission through closing. The ideal candidate will bring a deep understanding of the mortgage industry, a solutions-oriented mindset, proficiency in Encompass LOS , 5+ years of VP-level (or higher) leadership experience , and a proven background in full correspondent lending operations .

Key Responsibilities:

• Oversee daily operations of Processing, Underwriting Coordination, Disclosures, Closing, and Post-Closing departments.
• Ensure operational alignment with full correspondent lending processes and investor requirements.
• Collaborate closely with Sales Leadership to ensure a seamless transition from origination to operations, delivering exceptional service to clients and partners.
• Develop, implement, and continuously refine operational workflows, policies, and procedures.
• Monitor pipeline performance, turn-times, and key operational metrics, proactively identifying and resolving bottlenecks.
• Mentor and develop department leads and team members, fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure strict adherence to federal, state, and investor compliance requirements across all operational functions.
• Partner with Executive Leadership to align operational strategies with company growth goals.
• Manage relationships with key vendors, including LOS providers (Encompass), AMC partners, and compliance resources.
• Lead process automation initiatives and technology implementations to enhance operational efficiency and scalability.

Qualifications:

• 5+ years of mortgage operations leadership experience at the VP level or higher is required.
• Hands-on experience with Encompass LOS is mandatory.
• Strong background in full correspondent lending operations.
• Proven leadership experience in managing cross-functional mortgage operations teams.
• Strong knowledge of Conventional, FHA, VA, and Non-QM loan products.
• Deep understanding of mortgage compliance regulations and agency guidelines.
• Exceptional problem-solving and decision-making skills with a proactive mindset.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Excellent communication and interpersonal skills.

What We Offer:

• Competitive compensation package.
• Comprehensive benefits including health, dental, vision, and 401(k).
• Opportunity to work in a collaborative, high-energy team environment.
• Professional development and career growth opportunities.
• A chance to make a real impact in a growing, dynamic company.

Be the Operational Backbone of a Fast-Rising Mortgage Company.

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