Sr Product Manager, Loyalty Program
Perfict, San Francisco, CA, United States
Base pay range
$60.00/hr - $65.00/hr
Role: Sr Product Manager, Loyalty Program
Duration: Long term contract
Responsibilities
- 5 years of product management in a retail technology organization
- Strong understanding of modern retail technology stack, including:
- Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online.
- eCommerce Platforms: Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento ) and how loyalty features are built and maintained within them.
- Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment.
- In-Store Technology: Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience.
- CRM & Loyalty Platforms: Expertise in CRM software; ability to segment customers, track behavior, and manage loyalty programs.
- Analytics: Proficiency with SQL, Tableau, or other analytics software to analyze large datasets, including customer purchase history and engagement metrics.
- Financial Modeling: Experience creating financial projections, assessing ROI, and managing budgets.
- API Integrations: Understanding of APIs connecting POS, eCommerce, and loyalty systems to support omnichannel experiences.
- Experience in ecommerce domain, supporting customer loyalty programs
- Able to think strategically to develop a long-term vision and roadmap for the loyalty program aligned with business goals
- Excellent communication, negotiation, and presentation skills to articulate product strategies to stakeholders (senior leadership, engineering, marketing, and sales)
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- Retail and Retail Apparel and Fashion