Managing Director
AKAM, New York, NY, United States
Overview
About AKAM: AKAM is a leading property management firm serving some of the most prestigious residential condominiums and cooperatives in New York City. Known for our high-touch service and dedication to excellence, we foster an environment of integrity, collaboration, and growth.
Position Summary
AKAM is seeking a dynamic and experienced Managing Director to lead a team of Property Managers while directly managing a select portfolio of residential condominium and cooperative properties. This is a player/coach role—ideal for a hands-on leader who thrives in both operations and talent development. The Managing Director will be instrumental in delivering top-tier service to clients, ensuring operational excellence across their team’s portfolios, and cultivating a culture of performance and accountability.
Responsibilities
- Portfolio Management (Player) — Serve as the primary contact for a select portfolio of high-end residential co-ops and condos.
- Oversee building operations, budgets, capital projects, compliance, and Board relationships.
- Attend board meetings, manage vendor relationships, and ensure consistent client satisfaction.
- Act as a subject matter expert in NYC building codes, housing laws, and co-op/condo governance.
- Team Leadership & Coaching (Coach) — Supervise, mentor, and support a team of Property Managers across a broader portfolio.
- Provide ongoing coaching, performance feedback, and professional development.
- Implement best practices, operational protocols, and service delivery standards.
- Collaborate with senior leadership to identify staffing needs, training opportunities, and process improvements.
- Step in as needed for high-priority client matters, team transitions, or building crises.
Qualifications
- Minimum of 8–10 years of experience in residential property management, with at least 3 years in a leadership or supervisory role.
- Deep knowledge of NYC cooperative and condominium operations.
- Proven track record of managing complex portfolios and building strong board relationships.
- Strong leadership, communication, and conflict-resolution skills.
- Ability to balance hands-on management with strategic oversight.
- ARM, CPM, or NYS Real Estate License preferred.
Why Join AKAM?
- Competitive compensation and benefits package
- Collaborative, mission-driven work environment
- Opportunities for growth and leadership development
- High-impact role working with iconic NYC properties and a talented team