Executive Director of Operations - Ambulatory Infusion & Pharmacy Services
- Full-Time, 40 hours per week.
- Monday - Friday; Business hours - may vary when needed.
- Location: Based in Downers Grove, IL but will be traveling to our Chicagoland locations frequently.
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
The Executive Director of Operations is a senior leadership role, responsible for the operational, strategic, and financial performance of the organization’s Ambulatory Infusion Centers, Specialty Pharmacy, and Retail Pharmacy services. This key position will lead day-to-day operations, build and execute growth strategies, ensure high standards of quality and compliance, and foster strong collaboration with prescribing physicians, business partners, and executive leadership. This position plays a critical role in scaling services, particularly for infusion services with a strong emphasis on IVIG expansion, as well as optimizing performance, and aligning clinical operations with the organization’s strategic.
Operational Leadership
- Provide executive oversight of all ambulatory infusion, specialty pharmacy, and retail pharmacy operations across the portfolio.
- Lead an organization of 130+ employees in 7 Chicago metro locations, and structure for continued growth.
- Ensure efficient, scalable, and patient-centered operations across multiple sites and service lines.
- Develop and implement standardized operating procedures, workflows, and performance metrics to drive consistency and operational excellence.
- Mentor operational leaders, managers, and interdisciplinary teams to achieve performance goals.
Strategic Growth & Execution
- Develop and execute a comprehensive growth strategy for infusion services, with a primary focus on IVIG program expansion.
- Identify opportunities to expand service offerings, improve patient access, increase capacity utilization, and enhance financial performance.
- Partner with executive leadership and private equity stakeholders to support strategic initiatives, acquisitions, and integration efforts.
- Use data, analytics, and market insights to guide decision-making and measure progress against growth objectives.
Quality, Compliance & Risk Management
- Oversee quality of care across infusion and pharmacy operations, ensuring patient safety and clinical excellence.
- Ensure full compliance with all applicable federal, state, and local regulations, accreditation standards, and payer requirements (e.g., pharmacy, infusion, and healthcare regulatory bodies).
- Collaborate with compliance, legal, and clinical leadership to proactively identify and mitigate operational and regulatory risks.
- Support audits, inspections, and continuous improvement initiatives.
- Build strong, collaborative relationships with prescribing physicians across the multi-specialty practice to support alignment, growth, and high-quality patient outcomes.
- Serve as a key operational partner to clinical leaders, ensuring infusion and pharmacy services are integrated seamlessly into patient care pathways.
- Collaborate with external business partners, vendors, payers, and specialty distributors to optimize service delivery and financial performance.
Financial & Performance Management
- Collaborate with the finance team in budgeting, forecasting, and cost management for infusion and pharmacy services.
- Drive revenue growth, margin improvement, and operational efficiency in alignment with organizational expectations.
- Monitor KPIs, financial results, and operational dashboards; implement corrective actions as needed.
Qualifications
Required
- Bachelor’s degree or equivalent (8+ years) experience
- 8–10+ years of progressive healthcare operations leadership experience
- Demonstrated success leading healthcare operations and scaling services in a growth-oriented environment.
- Strong understanding of infusion therapies & pharmacy services
- Proven experience in quality oversight, regulatory compliance, and risk management.
- Strong executive presence with the ability to influence physicians, senior leaders, and external stakeholders.
- Ability to travel frequently within the metro area
Preferred
- Master's Degree, preferably in Healthcare Administration, Business Administration, or advanced clinical degree
- Pharmacist or Nursing license, active and in good standing in the state of Illinois
- Significant exposure to ambulatory infusion and/or specialty pharmacy, with emphasis on IVIG, biologics, and oncology.
- Proven experience managing multi-site operations
- Experience within a private equity–backed healthcare organization or other performance-driven environment.
- Familiarity with multi-specialty physician practice models and care integration.
- Knowledge of payer delivery models for Value Based Care, capitated contracts, and Medicare Advantage
- Clinical licensure, while not required, may be considered in compensation determination.