Managing Director

Overview

As Managing Director of Hilton Universal , you will lead the strategic and operational oversight of multiple hotel properties, ensuring alignment with corporate and franchise standards while maximizing profitability, guest satisfaction, and operational excellence. You will play a pivotal role in driving GOP growth and Revenue Growth Index performance. The position requires a dynamic, hands‑on leader with a deep understanding of hospitality operations, financial acumen, and an unwavering commitment to service excellence.

What We Offer

• Total compensation: $250,000‑300,000 annually; includes base salary and discretionary incentives, bonuses, and commission opportunities.
• 401(k) with company matching.
• Exclusive worldwide Hilton employee travel discount program.
• Opportunity to participate in multi‑million view TikTok videos (@hiltonuniversal).
• ... and more.

Duties & Responsibilities

• Provide executive oversight of all hotel operations as outlined in the organizational structure.
• Lead regular meetings with department heads to ensure operational alignment and goal tracking.
• Ensure strict compliance with brand and company SOPs, service standards, and policies.
• Oversee key property initiatives including capital projects, service recovery, and renovations.
• Respond effectively to guest concerns and manage service recovery protocols.
• Lead the preparation and execution of the hotel’s annual operating budget, sales and marketing plans, and capital budgets.
• Drive ongoing profitability by achieving or exceeding revenue and guest satisfaction targets.
• Identify opportunities for cost savings and operational improvements.
• Analyze P&L statements and deploy strategies to optimize financial performance.
• Implement yield management and sales strategies to maximize RevPAR and total revenue.
• Provide monthly performance reports to ownership and stakeholders.
• Participate in the planning and achievement of IBT growth targets.
• Approve hiring decisions for key leadership roles.
• Foster career development and succession planning for hotel team members.

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field required.
• Minimum of 10–15 years of progressive hotel operations experience, with at least 5 years in a senior leadership or regional operations role within a branded, full‑service hotel environment.
• Proven track record of successfully managing high‑profile hotel assets and leading large, multi‑disciplinary teams.
• Demonstrated success in driving GOP, RevPAR, and Revenue Growth Index across multiple properties.
• Experience working within Hilton brand standards and franchise systems highly preferred.

Required Skills & Abilities

• Advanced knowledge of hotel operations and principles.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office Suite, Zoom, Adobe, and related platforms.
• Ability to make decisions with guidance from general policies and procedures.
• Commitment to staying abreast of technological advancements and AI tools.

Schedule

The work schedule is based on business demands; employees must be available days, nights, weekends, and/or holidays.

Physical & Environmental Demands

Fast‑paced environment; requires bending, crouching, kneeling, twisting, walking, standing, and operating office equipment.

Grooming & Appearance

All employees must maintain a neat, clean, and well‑groomed appearance; uniform guidelines will be provided during orientation.

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