Head of Client Management- Full Remote

Overview

LDX Digital is a cutting-edge digital marketing agency specializing in performance-driven advertising. We partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Our team is fully remote and globally diverse , united by a shared passion for creativity and innovation. If you're passionate about client success, digital strategy, and building lasting relationships, LDX offers a collaborative and fast-paced environment where your impact is felt every day.

Responsibilities

As a Client Success Manager at LDX Digital, you will serve as the primary point of contact for your assigned clients , ensuring their needs are met through ongoing communication and strategic support. You will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes. You\'ll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.

• Manage client relationships through weekly virtual meetings and ongoing communication via Slack


• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals


• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on


• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives


• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively


• Use ClickUp to log and track detailed deliverables from intake through to completion


• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes


• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations


• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance


• Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making


• Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals


• Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner


• Support a high standard of service that drives retention and long-term client success

Qualifications

• Exceptional English, relationship-building and communication skills, both verbal and written


• Ability to collaborate cross-functionally with media buyers and designers to meet client objectives


• Strategic, detail-oriented mindset with strong time management skills


• Extroverted, thrives on calls and communicating with clients


• Confident leading client calls via video with a polished and professional presence


• Customer-first approach to solving problems and driving success


• Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards


• Crisis management and aversion skills


• Great negotiating and people management skills


• Bachelor\'s degree in Marketing, Communications, Social Sciences, Business, or a related field


• 2-3 years of experience in account management, client services, or a similar role in a digital marketing environment


• Proven track record of managing client relationships, marketing campaigns, and delivering results


• Experience with project management software, CRM platforms, and video conferencing tools


• Experience in a fast-paced, high-growth digital agency or marketing organization is a plus


• Ability to simplify technical or data-heavy topics into actionable insights for clients


• Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs (is a big benefit but not a requirement)

You\'ll Excel in This Role If You:

• Thrive in a client-facing environment and enjoy building long-term relationships


• Get energized from talking to people and building meaningful connections


• Are highly organized, detail-oriented, and comfortable managing competing priorities


• Have a strategic mindset and love translating data into clear next steps


• Enjoy collaborating across departments to bring creative marketing ideas to life


• Are passionate about helping clients grow through smart, data-informed marketing

Benefits

What’s in it for you:

• Fully Remote Work: Enjoy the flexibility to work from anywhere


• Impactful Voice: Be a key player in shaping media strategies and driving client success


• Growth Opportunities: Advance your career quickly in a dynamic and fast-paced environment


• Continuous Learning: Access to the latest courses, certifications, and learning opportunities. We support your professional growth


• Competitive Compensation: Earn competitive pay with performance-based bonuses


• Vibrant Culture: Join a team of ambitious professionals in a supportive, collaborative environment


• Client Impact: Work with high-profile clients, delivering significant business impact through innovative media strategies

Our Interview Process

• Click Apply and submit your CV


• Fill in a short survey


• 1-on-1 video interview with HR


• You will be asked to complete a short test task


• 1-on-1 video interview with Hiring Manager

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

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