Regional Director - Strategic Client Portfolio
Compass Group USA, Little Rock, AR, United States
CCL Hospitality Group
Position Title
System Director – Indianapolis
Reports To
VPO
Salary
$120,000 - $140,000
Other Compensation
15% Bonus Eligible
Location & Relocation
THIS POSITION IS LOCATED IN INDIANAPOLIS - Relocation is offered.
Position Overview
The System Director of Dining & Hospitality is a senior leadership role responsible for setting the vision, standards, and execution of an elevated, high‑end dining and hospitality program across TEN communities in the Indiana and Cincinnati markets . This role oversees approximately $30 million in annual volume and leads ten direct reports , each responsible for complex, multi‑outlet dining operations. This is a single client with 8 facilities within the contract, equating it to a Regional Director – for a SINGLE Strategic Client Portfolio. The true title is System Director .
This position functions at a regional leadership level and is designed for a hospitality executive with deep experience in high‑end, full‑service restaurant and food & beverage environments .
Key Responsibilities
Regional Leadership & Strategic Vision
- Provide leadership, direction, and strategic oversight for dining and hospitality operations across eight communities.
- Function as a regional leader, aligning high‑end dining programs with broader lifestyle, hospitality, and experience‑driven objectives.
- Establish and maintain restaurant‑quality standards for service, culinary execution, and guest engagement across all locations.
- Lead, coach, and develop eight direct reports overseeing multi‑outlet, high‑end dining operations.
Culinary Excellence & Restaurant‑Level Execution
- Champion a fine‑dining, hospitality‑forward philosophy rooted in full‑service restaurant excellence.
- Oversee the execution of chef‑driven menus, refined service models, and elevated dining concepts across all communities.
- Ensure dining outlets consistently deliver the polish, pacing, and attention to detail expected in high‑end restaurants.
- Partner with culinary leadership to drive innovation, seasonality, and continuous improvement in food and beverage programs.
Hospitality & Guest Experience
- Serve as a visible ambassador of hospitality, modeling intentional, guest‑focused service standards.
- Elevate service culture through coaching, training, and clear expectations rooted in warmth, professionalism, and attention to detail.
- Drive guest satisfaction through proactive engagement, feedback analysis, and service recovery strategies.
- Position dining as a signature experience and a defining element of each community.
Operational & Financial Oversight
- Provide executive oversight of approximately $30 million in annual revenue across multiple locations.
- Guide leaders in budgeting, labor strategy, and cost controls while preserving fine‑dining quality and experience.
- Analyze financial and operational performance to identify opportunities for growth, efficiency, and program elevation.
- Ensure compliance with all food safety, sanitation, regulatory, and company standards.
Talent Development & Leadership Growth
- Recruit, develop, and retain high‑performing culinary and hospitality leaders with upscale or fine‑dining backgrounds.
- Create clear expectations, accountability structures, and development pathways for leadership teams.
- Foster a culture of excellence, professionalism, and continuous improvement.
- Support succession planning and long‑term internal advancement across the system.
Qualifications
- Senior leadership experience in high‑end restaurants, fine dining, luxury hospitality, or upscale food & beverage operations.
- Proven success leading multi‑unit, multi‑outlet restaurant‑style operations.
- Strong culinary foundation with the ability to evaluate and elevate chef‑driven dining programs.
- Deep understanding of refined service standards, guest experience, and hospitality culture.
- Financial acumen with experience managing large, complex P&L structures.
- Exceptional leadership, communication, and coaching skills.
- Ability to travel regularly within the Indiana and Cincinnati markets.
- Bachelor’s degree in Hospitality, Culinary Arts, Business, or related field preferred, or equivalent experience.
Career Growth & Opportunity
This role offers significant long‑term career growth within a large, established organization. The System Director will influence regional strategy, develop top‑tier talent, and help shape the future of high‑end, restaurant‑driven dining experiences across multiple markets.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Equal Opportunity
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Applications
Applications are accepted on an ongoing basis.
Contact
CCL Hospitality Group
Nicholas Henderson