Manager, Sales Application Engineer

Summary

BASX Solutions is a market leader in the manufacturing of high‑efficiency thermal management equipment for data centers, clean rooms, and commercial & industrial HVAC systems. We seek a seasoned Sales Application Engineering Manager to lead our team of Sales Application Engineers (SAEs) and Application Engineers (AEs). The role supports pre‑sales activities, drives technical customer engagement, and delivers tailored product and solution offerings while acting as the technical bridge between Sales, Product Management, and Engineering.

Key Responsibilities

Team Leadership and Strategy

• Lead, mentor, and develop a high‑performing team of SAEs and AEs
• Set clear goals, conduct performance evaluations, and drive continuous improvement
• Strategically allocate team resources to align with sales priorities and customer demands
• Define and track KPIs and performance metrics to measure team efficiency and effectiveness
• Monitor and report regularly on team workload, inquiry volume, pipeline status, and win/loss trends
• Cultivate a culture of technical excellence, customer focus, and accountability

Sales and Application Support

• Collaborate with Technical Sales Managers and manufacturer representatives to understand customer requirements and provide the right technical solutions
• Oversee preparation of proposals, special requests, technical presentations, and product demonstrations
• Ensure accurate and timely responses to technical and pricing inquiries
• Assist sales representatives in evaluating the feasibility of meeting customer specifications

Customer Engagement

• Serve as a key technical liaison throughout the sales process
• Provide advanced technical consultation to customers and support complex project opportunities
• Build long‑term relationships by understanding customer needs and providing tailored solutions

Product Knowledge and Collaboration

• Develop deep expertise in BASX’s product portfolio, capabilities, and applications
• Gather and relay customer feedback to Product Management and Engineering
• Identify and advocate for new product opportunities and enhancements based on market trends

Cross‑Functional Collaboration

• Work closely with Engineering, Product Management, and Marketing to ensure alignment of solutions and messaging
• Support Marketing with technical input for collateral, literature, case studies, and other promotional materials

Project and Process Support

• Provide technical support to internal teams, reps, and customers throughout the pre‑sales and order fulfillment process
• Gather and interpret engineering data specific to each project
• Support and process change order requests without impacting production schedules or ship dates
• Contribute to post‑mortem cost analysis and make recommendations to improve pricing, gross margin strategies, and project delivery

Qualifications

Education and Experience

• Bachelor’s or Master’s degree in Engineering (preferred)
• 7+ years of experience in application engineering and technical sales
• 2+ years of experience managing or leading technical teams
• Experience in HVAC, thermal management, data centers, or related fields is strongly preferred

Skills and Competencies

• Strong leadership, organizational, and interpersonal skills
• Excellent written and verbal communication abilities
• Strong conflict‑resolution skills
• Proven technical acumen with a strong problem‑solving mindset
• Customer‑first approach with an ability to align products & solutions with business strategy
• Comfortable in high‑pressure environments, with a focus on delivering results
• Experience with MS Office and CAD software (AutoCAD, Inventor)
• Ability to read and interpret blueprints, mechanical drawings, and technical documentation
• Willingness and ability to learn in‑house and third‑party engineering/design/selection tools

Location

Redmond, OR

Title

Manager, Sales Application Engineer

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Machinery Manufacturing

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