Senior Director, Client Relationship Management SPN (Service Provider Network)

* Provide leadership over the long-term vision, strategy, and operational excellence of the Service Provider Network, ensuring a best-in-class service experience for fleet clients and strategic service partners.* Lead enterprise-level transformation initiatives to scale the SPN into a high-growth, technology-enabled model using proprietary fleet technology, automation, and digital workflows.* Serve as a champion for innovation across vendor management, digital enablement, and process optimization, driving measurable improvement in service quality, efficiency and customer satisfaction.* Cultivate and expand relationships with key service providers, strengthen partnership, performance, and alignment with Cox Fleet’s strategic, operational, and quality standards.* Develop and implement a comprehensive performance management framework for service providers, including setting clear KPIs, service standards, compliance requirements, and continuous improvement expectations.* Leverage advanced analytics, operational insights, and data-driven methodologies to optimize network performance, enhance accountability, and identify opportunities to unlock value for clients, service partners, and the business.* Design and lead recognition strategies that celebrate high-performing providers and reinforce a culture of excellence, partnership, and operational integrity across the network.* Partner cross-functional with Product, Sales, Finance, Customer Care, and other internal teams to ensure seamless integration, alignment, and execution of SPN initiatives and service models.* Serve as a strategic advisor to senior business leaders and external partners, influencing decision-making and securing alignment to long-term SPN and Cox Fleet priorities.* Oversee budget development, forecasting, and resource planning to support operational objectives and strategic growth of the Service Provider Network.* All other duties as assigned.* BA/BS degree required + 12 or more years of relevant work experience with at least 7 years experience in a leadership role* OR MS degree + 10 years of experience* OR Ph.D. degree + 7 years of experience* OR 16 + years of experience with no degree* Prior experience in Fleet Management, Fleet Maintenance, or Service Provider/Vendor relations required.* Proven track record in scaling vender networks, management compliance, and leading cross-functional teams.* Expertise in process improvement, operational excellence, and change management.* Strong executive communication, negotiation, and relationship-building skills.* Demonstrated ability to thrive in a dynamic, fast-paced environment.* Customer Advocacy: Championing customer needs and experience at the highest level.* Operational Excellence: Leading transformation and continuous improvement across, large, complex organizations.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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