Senior Program Director

Senior Program Director

Reports to: Branch Director

FLSA Classification: Exempt

Date Approved: June 2025

General Function: Under the guidance of the Branch Director, this position oversees the development of staff, programs, finances and daily operations of the branch. The Senior Program Director acts as a liaison to the community at large for YMCA programs and events as directed, and provides support to the Branch Director for all branch needs. An average of 50 hours per week is expected for this position.

Minimum Entry Requirements

• Bachelor's Degree in related field.
• 5 years experience in youth program development and management.
• 5 years experience and proven success hiring, managing, training & developing staff.
• 5 years experience of proven development and management of budget.

Physical/Mental Requirements

• Must be able to routinely perform the following physical activities: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks.
• Must have ability to lead and delegate to others and communicate effectively; both orally and in writing.
• Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment.
• Must be detail oriented and exhibit a high degree of accuracy and alertness.
• Must demonstrate initiative in absence of supervision.
• Must be able to relate to and work with diverse groups of people in a friendly and consistent manner.
• Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines.
• Must possess ability to exercise high levels of discretion and confidentiality.
• Must present a neat and professional appearance at all times.

Job Requirements

• Commitment to the YMCA mission, vision and values.
• Must attend New Employee Orientation within 30 days of hire.
• Complete CPR/AED, First Aid, O2, and Listen First Workshop in accordance with Conditions of Employment.
• Possess a clear and complete understanding of exercise science principles, and the ability to apply those principles in a practical wellness atmosphere.
• Learn all emergency procedures and action plans for the Farha Sports Complex.
• Understand and abide-by all policies and procedures as set forth by the association.
• Work a schedule that reflects the needs of the branch; including evenings and weekends.

Job Responsibilities

Staff Development

• Responsible for recruiting, hiring, training, developing, scheduling and managing a high performing staff focused on providing exceptional service, sport expertise and work well as a team.
• Developing strategies to provide support and motivation to staff for the achievement of program goals and retention.
• Reviewing and evaluating staff performance.
• Maintaining staff retention through positive reinforcement and support.
• Monthly documented staff meetings/development and trainings.
• Ensuring staff certification records are current and fulfill all in-service standards.

Program Operations

• Ensuring all programs comply with YMCA standards and methods of operation.
• Develop, implement and manage high quality and safe programs with continual participation growth.
• Recruit for full participation in all programs, tournaments, camps and clinics.
• Integrate customer-service and engagement strategies into programs and services to ensure retention and positive feedback/ratings.
• Learn and use Personify and Team Sideline to full capacity for accurate records for registration, schedules, communication, recruitment and retention.
• Monitoring and evaluating delivery and effectiveness of programs and staff for the highest possible level of quality.
• Visibility in the Court Center during programming, tournaments and rentals.
• Respond to all member and community inquiries and concerns within 24 hours.
• Communicating program information and performance, changes and needs in a timely manner to Branch Director.
• Child Abuse Prevention - Responsible for adhering to boundary policies, attending required training, reporting concerns, following mandated reporting policy, fulfilling job specific responsibilities such as maintaining and…

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