Greater San Diego Association of REALTORS®
Director of Operations Classification: Exempt
Reports to: Chief Executive Officer
Pay Range: $140,000–$175,000/year
About Us The Greater San Diego Association of REALTORS® (SDAR) helps REALTORS® take their business to the next level. Our mission is to empower San Diego REALTORS® by delivering innovative tools, advocacy, and education that elevate professionalism, while actively protecting private property rights and advocating on behalf of REALTORS® and homeowners at all levels of government.
About the Role The Director of Operations is responsible for overseeing the day‑to‑day operational performance of SDAR and ensuring alignment with the organization’s strategic goals. Reporting directly to the Chief Executive Officer, this role translates strategy into execution, strengthens internal systems, enhances member services, and drives operational excellence across departments. The Director of Operations partners with the CEO and leadership team to ensure efficient workflows, strong staff performance, effective technology utilization, and high levels of member satisfaction.
Essential Duties and Responsibilities Organizational Operations
Oversee daily operations of SDAR departments including membership, education, events, compliance, and administration
Ensure operational policies, procedures, and systems support efficient service delivery
Monitor departmental performance and implement improvements when necessary
Ensure organizational resources are aligned with strategic objectives
Strategic Execution
Translate the CEO’s and Board’s strategic priorities into actionable operational plans
Develop and track KPIs to measure departmental and organizational performance
Ensure timely and on‑budget completion of operational initiatives
Provide regular operational performance reports to the CEO
Oversee implementation, optimization, and maintenance of SDAR’s database and technology systems
Ensure data integrity, system adoption, and staff training
Partner with vendors to improve system functionality and member experience
Lead cross‑functional coordination for technology upgrades and integrations
Partner with finance leadership in developing and monitoring departmental budgets
Ensure operational spending aligns with approved budgets
Identify opportunities for cost savings and operational efficiencies
Support revenue‑enhancing operational initiatives
Member Experience & Service Delivery
Ensure high‑quality, responsive member services across all touchpoints
Improve service response times and issue resolution processes
Support initiatives that enhance member engagement and satisfaction
Monitor member feedback and implement service improvements
Lead, coach, and develop department managers and operational staff
Establish accountability measures and performance expectations
Oversee performance evaluations and professional development planning
Foster a culture of collaboration, innovation, and service excellence
Compliance & Risk Management
Ensure operational compliance with REALTOR® Core Standards and applicable regulations
Maintain accurate operational documentation and procedural records
Support contract oversight within CEO‑authorized limits
Protect confidentiality of membership data and organizational records
Competencies
Leadership – Motivating, developing, and directing people to achieve results
Operational Excellence – Designing efficient systems and improving processes
Critical Thinking – Using logic and reasoning to solve complex operational challenges
Financial Acumen – Managing budgets and resources responsibly
Communication – Clearly and respectfully disseminating information
Decision Making – Evaluating options and selecting effective solutions
Monitoring – Assessing organizational performance to drive improvements
Collaboration – Building strong internal partnerships across departments
Service Orientation – Actively identifying ways to enhance member value
Prioritization – Managing multiple initiatives and shifting priorities effectively
Qualifications and Requirements
Bachelor’s degree required; advanced degree preferred
Minimum of 5–7 years of operational leadership experience, preferably in a membership‑based, nonprofit, or trade association environment
Experience overseeing system implementations or process improvements
Demonstrated experience managing cross‑functional teams
Strong organizational, analytical, and leadership skills
Excellent communication and relationship management abilities
Familiarity with the real estate industry or REALTOR® associations preferred
Proficiency with Microsoft Office and association management software
Work Environment
Indoor office setting with frequent outdoor exposure
Moderate use of computer, keyboard, and mouse
Moderate noise levels
Occasional travel for Association business
Occasional evening or weekend hours based on events or operational needs
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Director of Operations Classification: Exempt
Reports to: Chief Executive Officer
Pay Range: $140,000–$175,000/year
About Us The Greater San Diego Association of REALTORS® (SDAR) helps REALTORS® take their business to the next level. Our mission is to empower San Diego REALTORS® by delivering innovative tools, advocacy, and education that elevate professionalism, while actively protecting private property rights and advocating on behalf of REALTORS® and homeowners at all levels of government.
About the Role The Director of Operations is responsible for overseeing the day‑to‑day operational performance of SDAR and ensuring alignment with the organization’s strategic goals. Reporting directly to the Chief Executive Officer, this role translates strategy into execution, strengthens internal systems, enhances member services, and drives operational excellence across departments. The Director of Operations partners with the CEO and leadership team to ensure efficient workflows, strong staff performance, effective technology utilization, and high levels of member satisfaction.
Essential Duties and Responsibilities Organizational Operations
Oversee daily operations of SDAR departments including membership, education, events, compliance, and administration
Ensure operational policies, procedures, and systems support efficient service delivery
Monitor departmental performance and implement improvements when necessary
Ensure organizational resources are aligned with strategic objectives
Strategic Execution
Translate the CEO’s and Board’s strategic priorities into actionable operational plans
Develop and track KPIs to measure departmental and organizational performance
Ensure timely and on‑budget completion of operational initiatives
Provide regular operational performance reports to the CEO
Oversee implementation, optimization, and maintenance of SDAR’s database and technology systems
Ensure data integrity, system adoption, and staff training
Partner with vendors to improve system functionality and member experience
Lead cross‑functional coordination for technology upgrades and integrations
Partner with finance leadership in developing and monitoring departmental budgets
Ensure operational spending aligns with approved budgets
Identify opportunities for cost savings and operational efficiencies
Support revenue‑enhancing operational initiatives
Member Experience & Service Delivery
Ensure high‑quality, responsive member services across all touchpoints
Improve service response times and issue resolution processes
Support initiatives that enhance member engagement and satisfaction
Monitor member feedback and implement service improvements
Lead, coach, and develop department managers and operational staff
Establish accountability measures and performance expectations
Oversee performance evaluations and professional development planning
Foster a culture of collaboration, innovation, and service excellence
Compliance & Risk Management
Ensure operational compliance with REALTOR® Core Standards and applicable regulations
Maintain accurate operational documentation and procedural records
Support contract oversight within CEO‑authorized limits
Protect confidentiality of membership data and organizational records
Competencies
Leadership – Motivating, developing, and directing people to achieve results
Operational Excellence – Designing efficient systems and improving processes
Critical Thinking – Using logic and reasoning to solve complex operational challenges
Financial Acumen – Managing budgets and resources responsibly
Communication – Clearly and respectfully disseminating information
Decision Making – Evaluating options and selecting effective solutions
Monitoring – Assessing organizational performance to drive improvements
Collaboration – Building strong internal partnerships across departments
Service Orientation – Actively identifying ways to enhance member value
Prioritization – Managing multiple initiatives and shifting priorities effectively
Qualifications and Requirements
Bachelor’s degree required; advanced degree preferred
Minimum of 5–7 years of operational leadership experience, preferably in a membership‑based, nonprofit, or trade association environment
Experience overseeing system implementations or process improvements
Demonstrated experience managing cross‑functional teams
Strong organizational, analytical, and leadership skills
Excellent communication and relationship management abilities
Familiarity with the real estate industry or REALTOR® associations preferred
Proficiency with Microsoft Office and association management software
Work Environment
Indoor office setting with frequent outdoor exposure
Moderate use of computer, keyboard, and mouse
Moderate noise levels
Occasional travel for Association business
Occasional evening or weekend hours based on events or operational needs
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