Summary:
Negotiate the sale of guest rooms and convention space with prospective clients requiring 15 rooms or more. Manage, coordinate, and direct the activities of the sales administrative personnel and assist the Vice President of Hotel Operations with the administration of the department.
Essential Functions and Responsibilities:
Identify and pursue prospective group meeting and conference business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participate in conducting customer interviews and preparing customer call analysis reports
Solicit group conference/meeting/city-wide business directly and jointly with others through the preparation, execution and completion of Action Plans
Maintain, prospect, independently solicit and book group business
Develop, create and maintain customer relationships to achieve optimum market share
Demonstrate a thorough knowledge of the Hotel’s Delphi and LMS systems
Manage the Hotel’s RFP process/rate negotiations according to rate structure and guidelines laid out
Maintain product knowledge at all times including all relevant rate structures and promotional offers
Plan and execute sales trips in line with the Sales Plan, both locally, nationally and internationally
Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up and executing contracts; sign for the hotel and obtain customer signature to close the transaction
Upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior guest services
Prepare weekly, monthly, quarterly and annual reports are required by procedural guidelines
As directed, compile and input market intelligence information into the Sales Information Management System
As directed, participate in tradeshows, conventions and promotional events within the hotel, the industry and customer organizations
Achieve established room night and revenue goals as outlined by the agreed upon goals
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements Qualifications
Minimum 2 years of Hotel Sales Manager experience, preferably with a gaming company
Proven experience providing high level of guest service
Previous experience using the computer programs Delphi and LMS preferred
Must be over 21 years of age
Bachelor’s Degree preferred
Strong written and verbal communication skills
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
None
Physical Requirements
Typically sit at a desk or table
Work for sustained periods of time maintaining concentrated attention to detail
Hearing, speech, vision, and literacy (critical)
Work Environment Potential Conditions Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Job Description Acknowledgement By signing below, I acknowledge that I have been afforded the opportunity to review this job description and ask any questions I had pertaining to such. I understand that I shall be held accountable for adhering to the information listed herein.
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Negotiate the sale of guest rooms and convention space with prospective clients requiring 15 rooms or more. Manage, coordinate, and direct the activities of the sales administrative personnel and assist the Vice President of Hotel Operations with the administration of the department.
Essential Functions and Responsibilities:
Identify and pursue prospective group meeting and conference business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participate in conducting customer interviews and preparing customer call analysis reports
Solicit group conference/meeting/city-wide business directly and jointly with others through the preparation, execution and completion of Action Plans
Maintain, prospect, independently solicit and book group business
Develop, create and maintain customer relationships to achieve optimum market share
Demonstrate a thorough knowledge of the Hotel’s Delphi and LMS systems
Manage the Hotel’s RFP process/rate negotiations according to rate structure and guidelines laid out
Maintain product knowledge at all times including all relevant rate structures and promotional offers
Plan and execute sales trips in line with the Sales Plan, both locally, nationally and internationally
Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up and executing contracts; sign for the hotel and obtain customer signature to close the transaction
Upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior guest services
Prepare weekly, monthly, quarterly and annual reports are required by procedural guidelines
As directed, compile and input market intelligence information into the Sales Information Management System
As directed, participate in tradeshows, conventions and promotional events within the hotel, the industry and customer organizations
Achieve established room night and revenue goals as outlined by the agreed upon goals
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements Qualifications
Minimum 2 years of Hotel Sales Manager experience, preferably with a gaming company
Proven experience providing high level of guest service
Previous experience using the computer programs Delphi and LMS preferred
Must be over 21 years of age
Bachelor’s Degree preferred
Strong written and verbal communication skills
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
None
Physical Requirements
Typically sit at a desk or table
Work for sustained periods of time maintaining concentrated attention to detail
Hearing, speech, vision, and literacy (critical)
Work Environment Potential Conditions Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Job Description Acknowledgement By signing below, I acknowledge that I have been afforded the opportunity to review this job description and ask any questions I had pertaining to such. I understand that I shall be held accountable for adhering to the information listed herein.
#J-18808-Ljbffr