About L.E.K. Consulting
L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities.
We bring together the rigor of data-driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry’s best firms to work for. For more information, visit lek.com
Overview of Service Desk Analyst I The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.
The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.
Responsibilities include, but are not limited to:
Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email
Troubleshooting hardware and software issues courteously and expeditiously
Keeping inventory accurate and assessing the requirement for IT equipment
Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.
Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required
Managing IT equipment upgrades for the region
Work with supplier warranty to repair broken laptop and mobile
Other IT related functions and projects as requested that are not limited to daily support
Qualifications Technical Skills
Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware
Work Style
Excellent verbal and written communication skills
Excellent customer service, including empathic listening skills
Solid self-starter with the ability to work in a team environment
Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale
Excellent organizational skills, prioritizing and managing multiple tasks
Solid ability to offer and accept feedback and constructive suggestions
Strong people skills and a knack for problem solving
Professional Experience & Education
Experience in a customer focused role
Associates and/or bachelor's degree or certificate program
For more information and to apply, go to https://www.lek.com/join-lek/apply/apply-now
L.E.K. Consulting is an Equal Opportunity Employer
L.E.K. Consulting has a hybrid work model in place for our U.S. offices.
In Illinois,the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profitsharingand other benefits.
Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship.Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.
#J-18808-Ljbffr
We bring together the rigor of data-driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry’s best firms to work for. For more information, visit lek.com
Overview of Service Desk Analyst I The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.
The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.
Responsibilities include, but are not limited to:
Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email
Troubleshooting hardware and software issues courteously and expeditiously
Keeping inventory accurate and assessing the requirement for IT equipment
Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.
Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required
Managing IT equipment upgrades for the region
Work with supplier warranty to repair broken laptop and mobile
Other IT related functions and projects as requested that are not limited to daily support
Qualifications Technical Skills
Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware
Work Style
Excellent verbal and written communication skills
Excellent customer service, including empathic listening skills
Solid self-starter with the ability to work in a team environment
Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale
Excellent organizational skills, prioritizing and managing multiple tasks
Solid ability to offer and accept feedback and constructive suggestions
Strong people skills and a knack for problem solving
Professional Experience & Education
Experience in a customer focused role
Associates and/or bachelor's degree or certificate program
For more information and to apply, go to https://www.lek.com/join-lek/apply/apply-now
L.E.K. Consulting is an Equal Opportunity Employer
L.E.K. Consulting has a hybrid work model in place for our U.S. offices.
In Illinois,the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profitsharingand other benefits.
Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship.Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.
#J-18808-Ljbffr