Explore a new world of possibilities
HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!
Your future contribution As HomeToGo’s Host & Partner Relations Specialist, you will be the human connection between hosts & partners and our product, striving to deliver effective solutions that satisfy property owners around the world. Your customer-centric mindset will help you deliver first-class customer service to our hosts & partners and work on projects that aim to improve the holistic platform experience. This is an exciting opportunity to work with an international team in a highly cross-functional role, directly advocating on behalf of our hosts and partners.
How you’ll add value
The focus of the role is to provide an outstanding experience for our hosts & partners across multiple platforms, including but not limited to phone and emailwith a focus on first-contact resolution.
During the first month, you will get to know the Customer Experience team (Guest, Partner and Host relations) and learn how to collaborate cross-team
Within your first three months, you will support the Host and Partner Relations team by enhancing daily operations, and introducing new ideas.
After six months in your role, you will act as the team’s "eyes and ears" for fraud. You will identify suspicious host behavior, investigate anomalies in onboarding, and help maintain a "zero-fraud" environment.
At all times, you will aim to resolve host & partner issues in an effective and timely manner and partner with the Product and Technical teams by providing clear, documented evidence for complex bugs or fraud patterns.
You’ll be successful in this role if you
Prioritize the customer by demonstrating a genuine commitment to delivering an exceptional service experience.
Communicate effectively in English (C1 level), with professional proficiency in German (B2) and/or French (B2).
Bring at least two years of experience in customer service or hospitality; travel industry knowledge is a valuable asset.
Engage with empathy and utilize strong interpersonal skills to build rapport with clients and colleagues.
Have experience with Salesforce, Jira, other CRM and project management tools
Are comfortable working with a team, and have strong collaboration skills
Are Tech-Savvy and aren't afraid of the "back office". You have experience (or a strong interest) in how APIs and software integrations (Channel Managers) work.
Experience with fraud prevention tools like SIFT would be a strong plus
What we offer Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:
Fair compensation:Competitive salary plus visa sponsorship and relocation support if you’re joining from abroad.*
Time off and flexibility:27 vacation days, plus one extra per year of tenure (up to 32). Hybrid setup with up to50% remote work annually, including from abroad.
Dog-friendly offices:Bring your four-legged friend along – our offices welcome well-behaved dogs.
Learning and development:German classes, masterclasses, workshops, and cross-team mentorship to support your growth.
Mobility perks:Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.
Travel benefits:Discounts on vacation stays via our HomeToGo_Friends program for you, friends, and family. Plus exclusive deals with travel providers through theTravel Industry Card.
Wellbeing support:Access to psychological support and mental health resources, plus subsidized fitness via Wellhub.
Union Berlin partnership:20% off official fan gear and other exclusive sponsor perks.
Climate commitment:CSRD-compliant, proud member of Leaders for Climate Action, partnering with Plan A to set and track the Group’s carbon footprint.
And more:We're always evolving our benefits to support what matters most to our team.
*Certain conditions apply.
Check out what your future colleagues have said about us onGlassdoorandKununu!
Protect Yourself From Recruitment Scams
At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:
All legitimate job opportunities are listed on our officialCareers Page.
Any communication from us will come from an@hometogo.comemail address.
If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification viarecruiting@hometogo.com.
#J-18808-Ljbffr
Your future contribution As HomeToGo’s Host & Partner Relations Specialist, you will be the human connection between hosts & partners and our product, striving to deliver effective solutions that satisfy property owners around the world. Your customer-centric mindset will help you deliver first-class customer service to our hosts & partners and work on projects that aim to improve the holistic platform experience. This is an exciting opportunity to work with an international team in a highly cross-functional role, directly advocating on behalf of our hosts and partners.
How you’ll add value
The focus of the role is to provide an outstanding experience for our hosts & partners across multiple platforms, including but not limited to phone and emailwith a focus on first-contact resolution.
During the first month, you will get to know the Customer Experience team (Guest, Partner and Host relations) and learn how to collaborate cross-team
Within your first three months, you will support the Host and Partner Relations team by enhancing daily operations, and introducing new ideas.
After six months in your role, you will act as the team’s "eyes and ears" for fraud. You will identify suspicious host behavior, investigate anomalies in onboarding, and help maintain a "zero-fraud" environment.
At all times, you will aim to resolve host & partner issues in an effective and timely manner and partner with the Product and Technical teams by providing clear, documented evidence for complex bugs or fraud patterns.
You’ll be successful in this role if you
Prioritize the customer by demonstrating a genuine commitment to delivering an exceptional service experience.
Communicate effectively in English (C1 level), with professional proficiency in German (B2) and/or French (B2).
Bring at least two years of experience in customer service or hospitality; travel industry knowledge is a valuable asset.
Engage with empathy and utilize strong interpersonal skills to build rapport with clients and colleagues.
Have experience with Salesforce, Jira, other CRM and project management tools
Are comfortable working with a team, and have strong collaboration skills
Are Tech-Savvy and aren't afraid of the "back office". You have experience (or a strong interest) in how APIs and software integrations (Channel Managers) work.
Experience with fraud prevention tools like SIFT would be a strong plus
What we offer Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:
Fair compensation:Competitive salary plus visa sponsorship and relocation support if you’re joining from abroad.*
Time off and flexibility:27 vacation days, plus one extra per year of tenure (up to 32). Hybrid setup with up to50% remote work annually, including from abroad.
Dog-friendly offices:Bring your four-legged friend along – our offices welcome well-behaved dogs.
Learning and development:German classes, masterclasses, workshops, and cross-team mentorship to support your growth.
Mobility perks:Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.
Travel benefits:Discounts on vacation stays via our HomeToGo_Friends program for you, friends, and family. Plus exclusive deals with travel providers through theTravel Industry Card.
Wellbeing support:Access to psychological support and mental health resources, plus subsidized fitness via Wellhub.
Union Berlin partnership:20% off official fan gear and other exclusive sponsor perks.
Climate commitment:CSRD-compliant, proud member of Leaders for Climate Action, partnering with Plan A to set and track the Group’s carbon footprint.
And more:We're always evolving our benefits to support what matters most to our team.
*Certain conditions apply.
Check out what your future colleagues have said about us onGlassdoorandKununu!
Protect Yourself From Recruitment Scams
At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:
All legitimate job opportunities are listed on our officialCareers Page.
Any communication from us will come from an@hometogo.comemail address.
If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification viarecruiting@hometogo.com.
#J-18808-Ljbffr