Senior Service Account Coordinator
American Solar & Roofing, Phoenix, Arizona, United States, 85003
The
Senior Service Account Coordinator
plays a critical leadership and operational role within the Service Department at
American Solar & Roofing . This position is responsible for ensuring that service coordination functions run at full efficiency, service technician schedules remain optimized, and internal service processes are executed with consistency and excellence.
This is a structured, systems-oriented role best suited for a dependable administrative leader who thrives in accountability, organization, and execution.
Key Responsibilities
Training and onboarding new Service Coordinators into established workflows
Monitoring team performance through departmental KPIs and scorecards
Maintaining daily schedule capacity and ensuring technician routes are optimized
Developing, updating, and enforcing SOPs for service coordination processes
Identifying workflow gaps and implementing process improvements
Supporting leadership with execution of new service strategies and department initiatives
Other Responsibilities
Assisting leadership with service department scaling initiatives to include sales and service revenue targets and KPIs.
Improving scheduling efficiency to reduce truck rolls and maximize technician productivity
Leading quote development processes for service opportunities and small repair work
Coordinating across departments to ensure materials, pricing, and job readiness
Producing service reports that support leadership decision-making
Supporting continuous improvement efforts that enhance customer experience through operational excellence
Handling escalated customer service requests with calm professionalism
Managing warranty claims through manufacturer processes
Maintaining accurate customer communication and documentation in Salesforce CRM
Balancing company policy and customer benefit with sound judgment
Ensuring service issues are resolved promptly, thoroughly, and correctly
Qualifications
High school diploma or equivalent (required)
Customer Service / Service Sales / Service Coordination: 2 years (Required)
Customer Service Supervisor: 1 year (Required)
2+ years of customer service experience
1+ year in a leadership, supervisory, or coordinator role preferred
Strong administrative and operational skillset
Ability to manage multiple priorities with accuracy and consistency
Physical Requirements
Extended periods sitting at a computer
Repetitive typing and data entry
Ability to remain focused and professional in a fast-paced office environment
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Senior Service Account Coordinator
plays a critical leadership and operational role within the Service Department at
American Solar & Roofing . This position is responsible for ensuring that service coordination functions run at full efficiency, service technician schedules remain optimized, and internal service processes are executed with consistency and excellence.
This is a structured, systems-oriented role best suited for a dependable administrative leader who thrives in accountability, organization, and execution.
Key Responsibilities
Training and onboarding new Service Coordinators into established workflows
Monitoring team performance through departmental KPIs and scorecards
Maintaining daily schedule capacity and ensuring technician routes are optimized
Developing, updating, and enforcing SOPs for service coordination processes
Identifying workflow gaps and implementing process improvements
Supporting leadership with execution of new service strategies and department initiatives
Other Responsibilities
Assisting leadership with service department scaling initiatives to include sales and service revenue targets and KPIs.
Improving scheduling efficiency to reduce truck rolls and maximize technician productivity
Leading quote development processes for service opportunities and small repair work
Coordinating across departments to ensure materials, pricing, and job readiness
Producing service reports that support leadership decision-making
Supporting continuous improvement efforts that enhance customer experience through operational excellence
Handling escalated customer service requests with calm professionalism
Managing warranty claims through manufacturer processes
Maintaining accurate customer communication and documentation in Salesforce CRM
Balancing company policy and customer benefit with sound judgment
Ensuring service issues are resolved promptly, thoroughly, and correctly
Qualifications
High school diploma or equivalent (required)
Customer Service / Service Sales / Service Coordination: 2 years (Required)
Customer Service Supervisor: 1 year (Required)
2+ years of customer service experience
1+ year in a leadership, supervisory, or coordinator role preferred
Strong administrative and operational skillset
Ability to manage multiple priorities with accuracy and consistency
Physical Requirements
Extended periods sitting at a computer
Repetitive typing and data entry
Ability to remain focused and professional in a fast-paced office environment
#J-18808-Ljbffr