Customer Service Rep (Bilingual: English/Spanish)- On-Site
Convergys, Charlotte, North Carolina, United States, 28245
Customer Service Rep (Bilingual: English/Spanish)- On-Site page is loaded## Customer Service Rep (Bilingual: English/Spanish)- On-Sitelocations:
USA, Charlotte, NCtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R1680576Job Title:Customer Service Rep (Bilingual: English/Spanish)- On-SiteJob DescriptionEl representante de servicio al cliente bilingüe interactúa con los clientes a través de llamadas entrantes/salientes y/o a través de Internet. Este puesto brinda soporte de servicio al cliente y resolución de problemas y preguntas de rutina relacionados con los productos y/o servicios del cliente. (Se anima a los veteranos militares a presentar su solicitud). .Title: Customer Service and Sales Representative (Bilingual: Spanish/English)Location: Charlotte, North Carolina**JOB DESCRIPTION**The Customer Service and Sales Representative (Bilingual: Spanish/English) engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)**A NEW CAREER POWERED BY YOU****World’s Best Workplaces**,” “**Best Company Culture**,” and “**Best Companies for Career Growth**a Customer Service and Sales Representative (Bilingual: Spanish/English) position at Concentrix is just the right place for you!As a Bilingual Customer Service and Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.**CAREER GROWTH AND PERSONAL DEVELOPMENT**This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.**WHAT YOU WILL DO IN THIS ROLE**As a Customer Service and Sales Representative (Bilingual: Spanish/English), you’ll:* Welcome customers to the brand and our variety of products* Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally* Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs* Listen attentively to our Member's needs, while demonstrating empathy and building rapport* Deliver expert customer experiences…with a smile**YOUR QUALIFICATIONS**Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service and Sales Representative (Bilingual: Spanish/English) role include:* The ability to read, write, and speak Spanish and English Fluently* 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) us beneficial* A High School Diploma (or equivalent)* Proficiency in fast-paced multi-tasking* Eagerness to learn new technologies* Computer proficiency (including knowledge of windows-based application)**WHAT’S IN IT FOR YOU**One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:* The base salary range for this position is $20 - $23/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), paid time off and holidays, and paid training days. We accept applications on an ongoing basis.* Paid training and performance-based incentives* Lucrative employee referral bonus opportunities* Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)* A modern, state-of-the-art office setting with advanced technologies and a great team**REIMAGINE THE BEST VERSION OF YOU!**If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”**JOB AVAILABILITY**We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.Location:USA, Charlotte, NCLanguage Requirements:Time Type:Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the****Eligibility to Work:**In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.**Where Job May be Performed:**Currently, this position may be performed only in the states listed .Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:••To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. #J-18808-Ljbffr
USA, Charlotte, NCtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R1680576Job Title:Customer Service Rep (Bilingual: English/Spanish)- On-SiteJob DescriptionEl representante de servicio al cliente bilingüe interactúa con los clientes a través de llamadas entrantes/salientes y/o a través de Internet. Este puesto brinda soporte de servicio al cliente y resolución de problemas y preguntas de rutina relacionados con los productos y/o servicios del cliente. (Se anima a los veteranos militares a presentar su solicitud). .Title: Customer Service and Sales Representative (Bilingual: Spanish/English)Location: Charlotte, North Carolina**JOB DESCRIPTION**The Customer Service and Sales Representative (Bilingual: Spanish/English) engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)**A NEW CAREER POWERED BY YOU****World’s Best Workplaces**,” “**Best Company Culture**,” and “**Best Companies for Career Growth**a Customer Service and Sales Representative (Bilingual: Spanish/English) position at Concentrix is just the right place for you!As a Bilingual Customer Service and Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.**CAREER GROWTH AND PERSONAL DEVELOPMENT**This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.**WHAT YOU WILL DO IN THIS ROLE**As a Customer Service and Sales Representative (Bilingual: Spanish/English), you’ll:* Welcome customers to the brand and our variety of products* Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally* Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs* Listen attentively to our Member's needs, while demonstrating empathy and building rapport* Deliver expert customer experiences…with a smile**YOUR QUALIFICATIONS**Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service and Sales Representative (Bilingual: Spanish/English) role include:* The ability to read, write, and speak Spanish and English Fluently* 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) us beneficial* A High School Diploma (or equivalent)* Proficiency in fast-paced multi-tasking* Eagerness to learn new technologies* Computer proficiency (including knowledge of windows-based application)**WHAT’S IN IT FOR YOU**One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:* The base salary range for this position is $20 - $23/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), paid time off and holidays, and paid training days. We accept applications on an ongoing basis.* Paid training and performance-based incentives* Lucrative employee referral bonus opportunities* Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)* A modern, state-of-the-art office setting with advanced technologies and a great team**REIMAGINE THE BEST VERSION OF YOU!**If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”**JOB AVAILABILITY**We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.Location:USA, Charlotte, NCLanguage Requirements:Time Type:Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the****Eligibility to Work:**In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.**Where Job May be Performed:**Currently, this position may be performed only in the states listed .Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:••To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. #J-18808-Ljbffr