D365 Customer Engagement Consultant – Customer Service & Sales Focus – Chicago,
Pearson Carter, Chicago, Illinois, United States, 60290
Job Title
D365 Customer Engagement Consultant – Customer Service & Sales Focus – Chicago, Illinois – Full-Time (Hybrid or Remote)
Job Overview We are seeking a D365 Customer Engagement Consultant with expertise in
Customer Service and Sales modules
to join our team. In this role, you will work closely with clients to design, implement, and optimize Dynamics 365 solutions that enhance customer experiences, drive sales performance, and streamline service processes. This is ideal for someone who enjoys client interaction, translating business requirements into actionable solutions, and mentoring junior team members.
Responsibilities
Partner with clients to gather and analyze business requirements for
Customer Service and Sales processes .
Design, configure, and implement Dynamics 365 CE solutions tailored to enhance customer engagement, case management, and sales pipeline effectiveness.
Advise clients on leveraging the
Power Platform , including Power Automate and Canvas Apps, to automate workflows and improve productivity.
Lead workshops, solution design sessions, and live demonstrations for clients.
Mentor and support junior consultants in D365 best practices and functional knowledge.
Conduct solution reviews to ensure alignment with Microsoft standards and client objectives.
Collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions.
Document functional designs, process flows, and solution architecture for client projects.
Experience & Skills
Proven experience as a D365 CE Consultant with functional expertise in
Customer Service and Sales modules .
Strong understanding of Dynamics 365 CE capabilities and the
Power Platform .
Experience delivering
end-to-end D365 CE implementations
focused on sales and customer service outcomes.
Excellent analytical, problem-solving, and communication skills.
Experience leading client workshops, solution design sessions, and mentoring junior team members.
Salary & Benefits
Competitive compensation
Comprehensive benefits package
Career development and advancement opportunities
Location Chicago, Illinois – Full-Time (Hybrid or Remote)
How to Apply Submit your CV to be considered for this position. Contact
harry@pearsoncarter.com
About Pearson Carter Pearson Carter is the global leader in Microsoft Technology, Web, Mobile, and Software Development recruitment, specializing in Microsoft Dynamics 365 roles worldwide – www.pearsoncarter.com
Keywords #Dynamics365 #D365CE #CustomerService #Sales #CRM #PowerPlatform #SolutionDesign #ClientEngagement #MicrosoftTechnology
#J-18808-Ljbffr
Job Overview We are seeking a D365 Customer Engagement Consultant with expertise in
Customer Service and Sales modules
to join our team. In this role, you will work closely with clients to design, implement, and optimize Dynamics 365 solutions that enhance customer experiences, drive sales performance, and streamline service processes. This is ideal for someone who enjoys client interaction, translating business requirements into actionable solutions, and mentoring junior team members.
Responsibilities
Partner with clients to gather and analyze business requirements for
Customer Service and Sales processes .
Design, configure, and implement Dynamics 365 CE solutions tailored to enhance customer engagement, case management, and sales pipeline effectiveness.
Advise clients on leveraging the
Power Platform , including Power Automate and Canvas Apps, to automate workflows and improve productivity.
Lead workshops, solution design sessions, and live demonstrations for clients.
Mentor and support junior consultants in D365 best practices and functional knowledge.
Conduct solution reviews to ensure alignment with Microsoft standards and client objectives.
Collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions.
Document functional designs, process flows, and solution architecture for client projects.
Experience & Skills
Proven experience as a D365 CE Consultant with functional expertise in
Customer Service and Sales modules .
Strong understanding of Dynamics 365 CE capabilities and the
Power Platform .
Experience delivering
end-to-end D365 CE implementations
focused on sales and customer service outcomes.
Excellent analytical, problem-solving, and communication skills.
Experience leading client workshops, solution design sessions, and mentoring junior team members.
Salary & Benefits
Competitive compensation
Comprehensive benefits package
Career development and advancement opportunities
Location Chicago, Illinois – Full-Time (Hybrid or Remote)
How to Apply Submit your CV to be considered for this position. Contact
harry@pearsoncarter.com
About Pearson Carter Pearson Carter is the global leader in Microsoft Technology, Web, Mobile, and Software Development recruitment, specializing in Microsoft Dynamics 365 roles worldwide – www.pearsoncarter.com
Keywords #Dynamics365 #D365CE #CustomerService #Sales #CRM #PowerPlatform #SolutionDesign #ClientEngagement #MicrosoftTechnology
#J-18808-Ljbffr