Outbound Casino Marketing Supervisor page is loaded## Outbound Casino Marketing Supervisorlocations:
Office - US, Las Vegas, NV 975 Kelly Johnson Drtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
272505Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**The Outbound Casino Marketing Supervisor assists with the oversight of the daily operations of the department and ensures legal and internal compliances are adhered to. Additionally, this role ensures exceptional guests service standards are upheld, ensures booking goals are met, drives and motivates bookings, monitors productivity, assists with the commission program, and ensures the team is armed with adequate tools and resources.
**THE DAY-TO-DAY:*** Provides day-to-day supervision and administrative responsibilities creating a work environment that promotes teamwork, motivates performance, provides performance feedback, recognition, employee satisfaction, and training* Support agents through coaching in their daily tasks/responsibilities, call monitoring, email proofing, explaining procedures/systems and sourcing solutions for obstacles encountered to optimize departmental operations and increase knowledge and performance* Develops and mentors' hourly employees through report preparation, administration of CRM tasks, script writing, player coding, and comp approvals to ensure departmental standards and assigned booking goals are understood and met* Compiles information about property special events, promotions, concerts, and tournaments* Maintains toolkits for the telemarketing team such as factsheets, marketing scripts, EOD tools, and regular list generation* Resolve guest inquires and/or complaints within scope of authority in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction in a timely manner* Conduct daily pre-shifts with staff to review all information pertinent to the day's goals or future business* Supports the manager to ensure all marketing, gaming, and legal requirements are adhered to**THE IDEAL CANDIDATE:*** High School Diploma or GED required* 6+ years of prior relevant experience in a similar casino or resort environment required* Experience with call center sales, casino hosting, casino marketing, hospitality customer service or another related sales field preferred**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr
Office - US, Las Vegas, NV 975 Kelly Johnson Drtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
272505Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**The Outbound Casino Marketing Supervisor assists with the oversight of the daily operations of the department and ensures legal and internal compliances are adhered to. Additionally, this role ensures exceptional guests service standards are upheld, ensures booking goals are met, drives and motivates bookings, monitors productivity, assists with the commission program, and ensures the team is armed with adequate tools and resources.
**THE DAY-TO-DAY:*** Provides day-to-day supervision and administrative responsibilities creating a work environment that promotes teamwork, motivates performance, provides performance feedback, recognition, employee satisfaction, and training* Support agents through coaching in their daily tasks/responsibilities, call monitoring, email proofing, explaining procedures/systems and sourcing solutions for obstacles encountered to optimize departmental operations and increase knowledge and performance* Develops and mentors' hourly employees through report preparation, administration of CRM tasks, script writing, player coding, and comp approvals to ensure departmental standards and assigned booking goals are understood and met* Compiles information about property special events, promotions, concerts, and tournaments* Maintains toolkits for the telemarketing team such as factsheets, marketing scripts, EOD tools, and regular list generation* Resolve guest inquires and/or complaints within scope of authority in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction in a timely manner* Conduct daily pre-shifts with staff to review all information pertinent to the day's goals or future business* Supports the manager to ensure all marketing, gaming, and legal requirements are adhered to**THE IDEAL CANDIDATE:*** High School Diploma or GED required* 6+ years of prior relevant experience in a similar casino or resort environment required* Experience with call center sales, casino hosting, casino marketing, hospitality customer service or another related sales field preferred**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr