Customer Service Representative - Sauget, IL
Watco Companies, Inc., Sauget, Illinois, United States
Job Location: Sauget, IL Facility-Sauget-62201
Office Location: Onsite
Employment Type: Hourly
Job Type: Full Time
Start a Watco Career and Discover the Difference Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco .
Here’s what you can expect from Watco:
Outstanding culture recognized by Forbes and Newsweek
Competitive compensation and benefits
Paid on-the-job training with peer trainers
Leadership and development programs offered through Watco University
Career advancement opportunities
Pay:
$20.00 - $25.00 per hour depending on experience
Terminal Address:
2 Monsanto Ave, Sauget, IL 62201
Schedule:
Monday - Friday | 7:00 AM - 3:30 PM
Must be available to flex to 6:00 AM - 2:30 PM or 8:00 AM - 4:30 PM as needed
Occasional weekends and overtime as business demands
The Sauget terminal is a multi-service marine and rail facility handling bulk, breakbulk, and liquid commodities including petcoke, cement, chemicals, and other materials. The site operates barge docks on the Mississippi River, railcar switching with unit train capability, warehouse operations, liquid storage tanks, and material handling systems. The facility is accessible by barge, truck, and rail via CPKC and UP.
Job Summary Watco is seeking a detail-oriented Customer Service Representative to support daily operations at our Sauget terminal. This office-based role is highly computer and Excel focused, requiring precise data entry, dual verification of critical information, and regular coordination with drivers, customers, and operations teams. The position plays a key role in maintaining accurate documentation, clear communication, and efficient terminal operations within a multi-service marine and rail facility.
Essential Duties and Responsibilities
Respond to customer inquiries via phone, email, and in person, providing timely and professional support
Provide excellent customer service with patience, courtesy, and professionalism
Work closely with customers to ensure their satisfaction
Coordinate incoming orders with internal teams
Coordinate product delivery with outside carriers
Prepare accurate documentation and maintain required records
Perform accurate data entry, including dual verification of critical information when required
Provide general administrative support, including operating office equipment and maintaining organized files and records
Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
Learn from feedback, directions, and observations and apply procedures using sound judgment
Contribute positively as part of a team, taking on additional tasks as needed
Maintain dependable attendance and consistent performance
Perform work in compliance with company standards, procedures, and regulatory requirements
Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
Contribute to continuous improvement and operational excellence
Other duties as assigned
Qualifications
Proficiency with computers and Microsoft Office
Successful completion of a pre-employment background check and drug screen
Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
Ability to maintain a high level of attention to detail in all tasks
Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
Ability to recognize and define problems, identify resources, and implement viable solutions
Ability to organize work, set priorities, and meet deadlines with minimal supervision
Sound judgment and ability to work independently when needed
Education High School or GED equivalent
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Office Location: Onsite
Employment Type: Hourly
Job Type: Full Time
Start a Watco Career and Discover the Difference Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco .
Here’s what you can expect from Watco:
Outstanding culture recognized by Forbes and Newsweek
Competitive compensation and benefits
Paid on-the-job training with peer trainers
Leadership and development programs offered through Watco University
Career advancement opportunities
Pay:
$20.00 - $25.00 per hour depending on experience
Terminal Address:
2 Monsanto Ave, Sauget, IL 62201
Schedule:
Monday - Friday | 7:00 AM - 3:30 PM
Must be available to flex to 6:00 AM - 2:30 PM or 8:00 AM - 4:30 PM as needed
Occasional weekends and overtime as business demands
The Sauget terminal is a multi-service marine and rail facility handling bulk, breakbulk, and liquid commodities including petcoke, cement, chemicals, and other materials. The site operates barge docks on the Mississippi River, railcar switching with unit train capability, warehouse operations, liquid storage tanks, and material handling systems. The facility is accessible by barge, truck, and rail via CPKC and UP.
Job Summary Watco is seeking a detail-oriented Customer Service Representative to support daily operations at our Sauget terminal. This office-based role is highly computer and Excel focused, requiring precise data entry, dual verification of critical information, and regular coordination with drivers, customers, and operations teams. The position plays a key role in maintaining accurate documentation, clear communication, and efficient terminal operations within a multi-service marine and rail facility.
Essential Duties and Responsibilities
Respond to customer inquiries via phone, email, and in person, providing timely and professional support
Provide excellent customer service with patience, courtesy, and professionalism
Work closely with customers to ensure their satisfaction
Coordinate incoming orders with internal teams
Coordinate product delivery with outside carriers
Prepare accurate documentation and maintain required records
Perform accurate data entry, including dual verification of critical information when required
Provide general administrative support, including operating office equipment and maintaining organized files and records
Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
Learn from feedback, directions, and observations and apply procedures using sound judgment
Contribute positively as part of a team, taking on additional tasks as needed
Maintain dependable attendance and consistent performance
Perform work in compliance with company standards, procedures, and regulatory requirements
Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
Contribute to continuous improvement and operational excellence
Other duties as assigned
Qualifications
Proficiency with computers and Microsoft Office
Successful completion of a pre-employment background check and drug screen
Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
Ability to maintain a high level of attention to detail in all tasks
Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
Ability to recognize and define problems, identify resources, and implement viable solutions
Ability to organize work, set priorities, and meet deadlines with minimal supervision
Sound judgment and ability to work independently when needed
Education High School or GED equivalent
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