Customer Service Representative
JT Parking Management, Reno, NV, United States
Benefits
Opportunity for advancement
Training & development
Competitive salary
Benefits/Perks
Lots of downtime while working
Career Growth Opportunities
Part‑time hours
Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, tech savvy (able to operate an iPad & smartphone), troubleshoot and is able to remain calm under pressure. This position is for a parking attendant in a parking garage in downtown Reno, Nevada. Shifts are 7am-3pm, 3pm-11pm, 11pm-7am. Must be able to follow directions, be reliable, and have strong work ethic. Cash handling and balancing is a must. Starting Pay range: $12.00 - $14.00 per hour.
Responsibilities
Assist customers with processing parking ticket fees
Collect payment for parking fees
Check self‑serve pay machine for paper supply
Answer questions for the public on monthly parking membership
Assist customers in obtaining a ticket at the self‑serve kiosk
Keep work area clean, wipe counters, sweep booth floor, and clean windows in booth
Keep traffic entering and exiting the garage fluent and efficient
Qualifications
Cash handling experience
Previous experience working with the public desired, but willing to train the right candidate
Comfortable using iPads & smartphone
Excellent communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with ability to prioritize and manage time effectively
#J-18808-Ljbffr
Opportunity for advancement
Training & development
Competitive salary
Benefits/Perks
Lots of downtime while working
Career Growth Opportunities
Part‑time hours
Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, tech savvy (able to operate an iPad & smartphone), troubleshoot and is able to remain calm under pressure. This position is for a parking attendant in a parking garage in downtown Reno, Nevada. Shifts are 7am-3pm, 3pm-11pm, 11pm-7am. Must be able to follow directions, be reliable, and have strong work ethic. Cash handling and balancing is a must. Starting Pay range: $12.00 - $14.00 per hour.
Responsibilities
Assist customers with processing parking ticket fees
Collect payment for parking fees
Check self‑serve pay machine for paper supply
Answer questions for the public on monthly parking membership
Assist customers in obtaining a ticket at the self‑serve kiosk
Keep work area clean, wipe counters, sweep booth floor, and clean windows in booth
Keep traffic entering and exiting the garage fluent and efficient
Qualifications
Cash handling experience
Previous experience working with the public desired, but willing to train the right candidate
Comfortable using iPads & smartphone
Excellent communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with ability to prioritize and manage time effectively
#J-18808-Ljbffr