USDA Loan Servicing Trainer & Analyst

A consulting firm is seeking an experienced Business Analyst - Trainer to support USDA Rural Development's Call Center operations in St. Louis or San Antonio. The role involves delivering and improving training programs for Customer Service Representatives, ensuring alignment with operational needs and USDA requirements. The ideal candidate will have 3–5 years of training experience in a call center, preferably in government loan programs, with strong communication and analytical skills. A Bachelor’s degree is preferred and proficiency in MS Office is required. #J-18808-Ljbffr