PRINCIPAL COMMUNITY RELATIONS OFFICER (CONSTRUCTION RELATIONS)
Nashville Public Radio, Los Angeles, CA, United States
Metro’s mission is to provide a world‑class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description This position serves as the positive link between Metro, the community, and various stakeholders to create trust and an enduring relationship for Metro; conducts the more complex staff work in connection with community outreach, preparation, and dissemination of informational materials, training, mitigation, and rapid response resolution.
The Principal Community Relations Officer (PCRO) serves as Metro’s primary liaison to the community, the contractor, program management, local elected officials and staff and to Los Angeles County residents. The PCRO represents the agency in the community, builds relationships with local jurisdictions, and civic and community organizations to advance Metro projects and programs, and serves as a strategic resource for internal partners.
Recruitment Timelines Interviews are projected to be scheduled for the week of March 30, 2026. This date is subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Examples of Duties
Provides high‑level liaison work between Metro and Board members, passengers, and external stakeholders, such as elected officials, businesses, and community and special interest groups regarding Metro's transit services, systems, and programs
Serves as lead staff in planning, implementing, and managing assigned construction projects and other special projects designed to meet community needs
Provides guidance and assistance to new or entry‑level employees
Plans and implements, or attends publicity efforts, strategies, and outreach programs to define community needs, obtain their input, gain their support, and promote Metro's projects, programs, and initiatives
Meets and confers with Metro staff, external stakeholders, and project contractors to resolve conflicting or divergent opinions and to reach mutually acceptable solutions
Researches incidents, complaints, and concerns, including difficult and sensitive problems, and interfaces with contractors and management at all levels of the organization to resolve issues
Recommends strategies to promote Metro's strategic goals and objectives
Prepares and makes presentations to management, public officials, community groups, schools and other stakeholders
Provides support to project management and the department, and inter‑department management in Board presentations, community outreach, and in coordinating construction activities and mitigations
Provides input in creating useful communication tools and methods
Develops content for collateral material to educate the public on construction activities
Keeps the community and elected officials informed of construction impacts related to construction projects
Remains up to date on current and proposed activities and programs, and applicable regulations by attending Board, project, and community meetings
Prepares correspondence, reports, newsletter, and talking materials, as requested, by management or public officials
Plans and conducts safety education outreach before and during construction projects
Coordinates and conducts tours of Metro construction projects
Provides input for developing budget
Prepares Request for Proposals (RFPs) for promotional and/or professional services; negotiates and monitors contracts to ensure compliance with project goals
Minimum Qualifications May be required to perform other related job duties.
Required A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year‑for‑year basis. A typical combination includes:
Education
Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related field
Experience
Five years of relevant experience performing community relations work; some positions in this class may require specialized experience in area of assignment
Certifications, Licenses, and Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions
Ability to understand and speak a language other than English may be required for some positions
Must be willing to be on call and work evenings and weekends
Preferred Qualifications
Experienced developing strategic communication materials, including background reports, memos, presentations, speeches and talking points for public meetings or briefings
Experience building effective relationships with elected officials, civic organizations, and community groups to influence policy and achieve desired outcomes
Experience delivering presentations and facilitating public meetings to diverse stakeholders, including community groups, elected officials, or executive leadership
Essential Knowledge
Theories, principles, and practices of community relations, government relations, and public relations
Protocols when communicating with public agencies
Metro transit system
Group dynamics and community organizing techniques
Structure, functioning, and protocol of local government agencies and community groups
Research and analytical techniques, methods, and procedures
Applicable business software applications
Skill in
Performing effective, diverse, and spontaneous communications
Communicating effectively orally and in writing
Exercising sound judgement and creativity in making recommendations
Interacting professionally with various levels of Metro staff and outside stakeholders
Designing, implementing, and coordinating public or community programs to promote Metro's services and programs
Working under pressure
Ability to
Relate to diverse community members
Represent Metro before the public
Write clear comprehensive reports
Analyze situations, identify problems, recommend solutions, and evaluate outcomes
Coordinate multiple projects and meet critical deadlines
Understand, interpret, and apply relevant policies, laws, regulations, and contracts
Read, write, speak, and understand English
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at‑will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Work irregular hours, split shifts, weekends, holidays, or 24‑hour‑a‑day on‑call assignments
Work after designated regular hours in case of special assignments or emergencies
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer‑based functions
Communicating through speech in the English language required
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure Applicants who best meet job‑related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job‑related experience, knowledge, skills and abilities.
Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:
METRO Headquarters, Employment Office
One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun)
Metro Talent Hub
8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun)
East Los Angeles Customer Center
4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon)
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun)
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun)
Telephone:
(213) 922‑6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
#J-18808-Ljbffr
Description This position serves as the positive link between Metro, the community, and various stakeholders to create trust and an enduring relationship for Metro; conducts the more complex staff work in connection with community outreach, preparation, and dissemination of informational materials, training, mitigation, and rapid response resolution.
The Principal Community Relations Officer (PCRO) serves as Metro’s primary liaison to the community, the contractor, program management, local elected officials and staff and to Los Angeles County residents. The PCRO represents the agency in the community, builds relationships with local jurisdictions, and civic and community organizations to advance Metro projects and programs, and serves as a strategic resource for internal partners.
Recruitment Timelines Interviews are projected to be scheduled for the week of March 30, 2026. This date is subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Examples of Duties
Provides high‑level liaison work between Metro and Board members, passengers, and external stakeholders, such as elected officials, businesses, and community and special interest groups regarding Metro's transit services, systems, and programs
Serves as lead staff in planning, implementing, and managing assigned construction projects and other special projects designed to meet community needs
Provides guidance and assistance to new or entry‑level employees
Plans and implements, or attends publicity efforts, strategies, and outreach programs to define community needs, obtain their input, gain their support, and promote Metro's projects, programs, and initiatives
Meets and confers with Metro staff, external stakeholders, and project contractors to resolve conflicting or divergent opinions and to reach mutually acceptable solutions
Researches incidents, complaints, and concerns, including difficult and sensitive problems, and interfaces with contractors and management at all levels of the organization to resolve issues
Recommends strategies to promote Metro's strategic goals and objectives
Prepares and makes presentations to management, public officials, community groups, schools and other stakeholders
Provides support to project management and the department, and inter‑department management in Board presentations, community outreach, and in coordinating construction activities and mitigations
Provides input in creating useful communication tools and methods
Develops content for collateral material to educate the public on construction activities
Keeps the community and elected officials informed of construction impacts related to construction projects
Remains up to date on current and proposed activities and programs, and applicable regulations by attending Board, project, and community meetings
Prepares correspondence, reports, newsletter, and talking materials, as requested, by management or public officials
Plans and conducts safety education outreach before and during construction projects
Coordinates and conducts tours of Metro construction projects
Provides input for developing budget
Prepares Request for Proposals (RFPs) for promotional and/or professional services; negotiates and monitors contracts to ensure compliance with project goals
Minimum Qualifications May be required to perform other related job duties.
Required A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year‑for‑year basis. A typical combination includes:
Education
Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related field
Experience
Five years of relevant experience performing community relations work; some positions in this class may require specialized experience in area of assignment
Certifications, Licenses, and Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions
Ability to understand and speak a language other than English may be required for some positions
Must be willing to be on call and work evenings and weekends
Preferred Qualifications
Experienced developing strategic communication materials, including background reports, memos, presentations, speeches and talking points for public meetings or briefings
Experience building effective relationships with elected officials, civic organizations, and community groups to influence policy and achieve desired outcomes
Experience delivering presentations and facilitating public meetings to diverse stakeholders, including community groups, elected officials, or executive leadership
Essential Knowledge
Theories, principles, and practices of community relations, government relations, and public relations
Protocols when communicating with public agencies
Metro transit system
Group dynamics and community organizing techniques
Structure, functioning, and protocol of local government agencies and community groups
Research and analytical techniques, methods, and procedures
Applicable business software applications
Skill in
Performing effective, diverse, and spontaneous communications
Communicating effectively orally and in writing
Exercising sound judgement and creativity in making recommendations
Interacting professionally with various levels of Metro staff and outside stakeholders
Designing, implementing, and coordinating public or community programs to promote Metro's services and programs
Working under pressure
Ability to
Relate to diverse community members
Represent Metro before the public
Write clear comprehensive reports
Analyze situations, identify problems, recommend solutions, and evaluate outcomes
Coordinate multiple projects and meet critical deadlines
Understand, interpret, and apply relevant policies, laws, regulations, and contracts
Read, write, speak, and understand English
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at‑will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Work irregular hours, split shifts, weekends, holidays, or 24‑hour‑a‑day on‑call assignments
Work after designated regular hours in case of special assignments or emergencies
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer‑based functions
Communicating through speech in the English language required
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure Applicants who best meet job‑related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job‑related experience, knowledge, skills and abilities.
Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:
METRO Headquarters, Employment Office
One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun)
Metro Talent Hub
8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun)
East Los Angeles Customer Center
4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon)
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun)
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun)
Telephone:
(213) 922‑6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
#J-18808-Ljbffr