Digital Operations Specialist
Lake Ridge Bank, Pine Bluff, WI, United States
Lake Ridge Bank is looking for a motivated professional to join our team as a Digital Operations Q2 Specialist. The Digital Operations Q2 Specialist supports the migration of Lake Ridge Bank’s Consumer and Business online banking platforms from Fiserv to Q2, providing operational support throughout the conversion, including case management, system validation, entitlement mapping, data validation, and cross‑functional coordination with internal teams and external vendors.
Responsibilities
Primary operational resource supporting migration from Fiserv Consumer and Business online banking to Q2. Submit, track, and monitor migration‑related cases with both Fiserv and Q2, ensuring timely resolution. Maintain detailed documentation of issues, testing results, case history, and system findings for audit and project tracking. Participate in UAT, regression testing, parallel testing, and configuration validation. Support data mapping, data validation, and reconciliation efforts to ensure accurate migration of online banking profiles, entitlements, alerts, payments, and scheduled transfers. Validate user roles, permissions, security settings, and digital payment configurations throughout all test cycles. Work closely with the project manager to communicate risks, dependencies, deliverables, and outstanding issues. Support change management processes, ensuring system updates, configuration changes, and vendor releases are tested and validated. Identify potential client impacts related to digital banking changes and coordinate remediation or communication with appropriate teams. Participate in vendor review calls with Q2 and Fiserv, maintaining structured documentation and tracking action items. Support ongoing Digital Operations role post go‑live, responsible for Q2 system support, digital channel governance, ancillary digital services (Zelle, Bill Pay, Wire Manager, ACH Manager, etc.), case management, and risk control support. Post‑Migration responsibilities continue into an ongoing Digital Operations role responsible for Q2 system support, digital channel governance, ancillary digital services (Zelle, Bill Pay, Wire Manager, ACH Manager, etc.), case management, and risk control support. The State Bank of Cross Plains values a diverse workforce and is an affirmative action / equal opportunity employer. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. Consistent with the State Bank of Cross Plains’ commitment to employ and advance qualified individuals with disabilities, the bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodations include alternate methods to apply, provide documents in an alternate format, altering work procedures, specialized equipment, or use of an interpreter. If an individual needs accommodations to apply or perform a job, please contact Human Resources at 608‑849‑2700 or email us. Application Instructions
Apply Online: ipc.us/t/6E09C2B8D2C041B8 In lieu of a cover letter and resume, you may request an application. For an application, contact our HR Dept. at (608) 849-2700.
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Primary operational resource supporting migration from Fiserv Consumer and Business online banking to Q2. Submit, track, and monitor migration‑related cases with both Fiserv and Q2, ensuring timely resolution. Maintain detailed documentation of issues, testing results, case history, and system findings for audit and project tracking. Participate in UAT, regression testing, parallel testing, and configuration validation. Support data mapping, data validation, and reconciliation efforts to ensure accurate migration of online banking profiles, entitlements, alerts, payments, and scheduled transfers. Validate user roles, permissions, security settings, and digital payment configurations throughout all test cycles. Work closely with the project manager to communicate risks, dependencies, deliverables, and outstanding issues. Support change management processes, ensuring system updates, configuration changes, and vendor releases are tested and validated. Identify potential client impacts related to digital banking changes and coordinate remediation or communication with appropriate teams. Participate in vendor review calls with Q2 and Fiserv, maintaining structured documentation and tracking action items. Support ongoing Digital Operations role post go‑live, responsible for Q2 system support, digital channel governance, ancillary digital services (Zelle, Bill Pay, Wire Manager, ACH Manager, etc.), case management, and risk control support. Post‑Migration responsibilities continue into an ongoing Digital Operations role responsible for Q2 system support, digital channel governance, ancillary digital services (Zelle, Bill Pay, Wire Manager, ACH Manager, etc.), case management, and risk control support. The State Bank of Cross Plains values a diverse workforce and is an affirmative action / equal opportunity employer. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. Consistent with the State Bank of Cross Plains’ commitment to employ and advance qualified individuals with disabilities, the bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodations include alternate methods to apply, provide documents in an alternate format, altering work procedures, specialized equipment, or use of an interpreter. If an individual needs accommodations to apply or perform a job, please contact Human Resources at 608‑849‑2700 or email us. Application Instructions
Apply Online: ipc.us/t/6E09C2B8D2C041B8 In lieu of a cover letter and resume, you may request an application. For an application, contact our HR Dept. at (608) 849-2700.
#J-18808-Ljbffr