Bilingual Customer Service Representative
PMA Companies, Allentown, PA, United States
As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.
Responsibilities:
Provide accurate and timely resolution to claims customer service inquiries
Advise Clients by telephone of status of claims inquiries
Coordinate client follow-ups with appropriate claims adjusters
Provide support and back up assistance to other areas of CSC as needed
Demonstrate commitment to Companys Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Responsibilities:
Provide accurate and timely resolution to claims customer service inquiries
Advise Clients by telephone of status of claims inquiries
Coordinate client follow-ups with appropriate claims adjusters
Provide support and back up assistance to other areas of CSC as needed
Demonstrate commitment to Companys Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.